VitalChek Customer Service Issues

I submitted my identification documents and payment for my certified birth certificate to VitalChek; however, I have not received any communication or refund. Despite several attempts to contact their customer service, I couldn't speak with anyone due to limited office staff. My current name is Edwin Mendez, having dropped my birth name Jalugue after a divorce in ****. I possess various official documents like my driver's license, SSI card, and more, which confirm my identity change. I can provide these documents upon request. VitalChek declined my online order citing my name change, although I used my US Bank debit card for the purchase. My driver's license expires soon, so I need this matter resolved promptly.

To whom it may concern, I have been trying to resolve an issue with my birth certificate order placed in January [redacted], but keep receiving unhelpful automated responses from both DOH in NY and Vitalchek. My name is Dianne Aviles, and my order details are as follows: - Order Number: [redacted]75 - Order Pin: [redacted] The purchase was made on 1/14/20, and UPS tracking number 1Z038Y[redacted]20 was generated for shipment. However, the item has not shown any tracking updates for the past two months, causing me great concern. I urgently need this document to renew my license for work, and I am seeking assistance in locating the package. Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

Subject: Urgent Assistance Needed with Order Number: [redacted]09 I urgently require assistance with my recent order. Regrettably, my order was canceled due to a submission timing issue. To proceed with the process, I have been advised to submit a notarized form along with my ID. Unfortunately, I no longer have access to the necessary form on the website. Despite multiple emails, I have not received the needed assistance. This matter is time-sensitive as my job as an Emergency Medical Dispatcher in Indiana relies on obtaining my Marriage Certificate to renew my Driver’s License. Could you please email me a copy of the form or provide an alternative link for accessing it? Your prompt attention to this matter is greatly appreciated. Thank you.

I recently placed an order for one certified copy of my birth certificate through Vital Check online. Although I only received one copy, I noticed that I was charged for two copies, including shipping, handling, and processing fees. On April 28, my Visa was charged $64.95 for the initial birth certificate, which was fine. However, on May 18, my account was charged an additional $69.95 for a second birth certificate that I did not order. Vital Check deducted both amounts from my provided card. I am requesting a refund of $69.95 for the unordered birth certificate, and I hope to see this amount returned to my bank account promptly. I have not received a response from Vital Check yet. Thank you for your assistance. Sheri S.

My wife has been waiting for her birth certificate since February 28th and has been unable to get her license renewed or obtain an ID due to the delay. This situation is preventing her from driving and getting a job, causing a lot of frustration. Despite already paying for the birth certificate, she has not received any updates on the status. Efforts to contact the relevant authorities have been unsuccessful, and she is at a loss for what to do next. Her name is Ebony Latasha Spencer (formerly Evans), born on January 26th, [redacted], in Misawa, Japan, on a military base. Our current address is 15 Pinedale Circle, Valdosta, Georgia [redacted].

I recently placed an order for a CA birth certificate with the order number #[redacted]33PIN [redacted]. Unfortunately, during the finalization process, I mistakenly selected an option that now requires me to visit a notary public. Is it possible to rectify this so I can simply provide a copy of my state-issued ID? I am hoping to expedite this process by submitting a photo of my state ID to move my order forward. Additionally, I find the pricing of your services to be quite high, especially as I am on a limited income due to a disability. It would be beneficial if your company could offer discounts to individuals facing financial challenges. The cost of overnight shipping also struck me as excessive; perhaps including second-day service would be more reasonable given the overall price.

I am reaching out regarding the overseas birth of William Grant Staples in Japan on September 10, [redacted]. In early January [redacted], I requested an official USA birth certificate. Unfortunately, it was sent back due to a lack of a picture ID for at least one parent. I resubmitted the request to VitalChek in early April [redacted] along with check #[redacted], which was cashed on April 21, [redacted]. I would greatly appreciate an update on the status of the birth certificate for William Grant Staples. If possible, please provide me with a tracking number via email. It is crucial for William and his mother, Sarah Marie Cummings-Staples, to return to Japan as soon as possible. William's passport expired in April [redacted], and renewing it requires a USA certificate of birth. Your expedited assistance on this matter would be highly valued. Thank you for your attention to this urgent request. Best regards, Derald O. Cummings (William's Grandfather and Legal Custodian) - June 11, [redacted]

I attempted to obtain a marriage certificate through VitalChek, and after placing the order, I received an email with the following information: Subject: ACTION REQUIRED - Important Reminder Regarding Your Vital Record Order Order Number [redacted]54 To ensure security and safeguard your personal information, please refrain from sharing or providing your order number and/or pin number with anyone else. Thank you for requesting a vital record. Read the significant details below. Your request is currently on hold as the Sworn Statement/Certificate of Acknowledgement form was not received, incomplete, incorrect, or illegible. Your signature and date must be done in the presence of a Notary Public. Please carefully review the Sworn Statement/Certificate of Acknowledgement form and guarantee it is fully completed and notarized. Essential information to be visible includes: Applicant's full name, date, place of notarization, and signature; Notary's state and county of jurisdiction; Notary's name and date (mm/dd/yy); Notary's signature; Notary's seal; Notary's commission expiration date. Access the Sworn Statement/Certificate of Acknowledgement Form using the link provided in the email. For privacy reasons, refrain from replying to this email. If further assistance is needed, click here: [redacted], and reference your specific question. Thank you for your patience. I appreciate your choosing VitalChek Network. My question is: It seems like the document is to verify my identity. Can I instead send them my photo ID and my wife's, such as a passport page? My Order Number is: [redacted]54 Thanks!

Dear Customer Service, My cousin recently placed an order for a birth certificate from Italy, but he has not yet received it due to the mother's maiden name being omitted. Can this issue be resolved promptly, as he doesn't speak English? Kindly contact me via email so I can update him on the status of his order. Below are the details: Customer: Rudi Verber Order Number: [redacted] PIN: [redacted] Address: Via Saori, 29, Dambel, Trento [redacted] Mother's Name: Anna Ziller Father's Name: Emilio Verber Thank you, Loretta Dusini

I placed an order for my son's birth certificate on February 14, [redacted]. After receiving confirmation of payment, I have not received the product. An initial email stated it would be sent on August 6th, but a subsequent email mentioned it was on hold due to missing information. I've attempted to contact customer service numerous times via phone with no answer and have also submitted 10 complaints via email. I urgently require the birth certificate for my son. The order number is [redacted]. Assistance with this matter would be greatly appreciated.

Hello, my name is Olga Rolon. I purchased a copy of my mother Eleuteria Menendez's birth certificate from Vega Baja, PR, on your website with certificate number A[redacted]. I bought this certificate to correct the spelling of my mother's name on my birth certificate in November [redacted] based on the advice of the Bureau of Vital Records. After purchasing it, I uploaded a scanned copy of my mother's ID as requested, but was later informed in January [redacted] that it was not received. Following a phone call, I faxed the ID to the provided fax number, which was confirmed received by your representative. However, I have yet to receive the birth certificate in the mail. Due to the pandemic, I am unable to contact anyone for assistance. I have provided all information requested and paid for the service. I am unsure of my order number to check the status on your website. How can I obtain my mother's birth certificate by mail at this time? Should I submit another request and pay again? Will a refund be issued for the initial request? Moving forward, what steps should I take to acquire the birth certificate? I am in urgent need of this document. Thank you for your help.

I purchased 5 death certificates on vitalchek.com, paying $83.30, without receiving them after 38 days since the order and 24 days since they claimed the process was complete. I am requesting an immediate delivery of the certificates I paid for or a full refund promptly. VitalChek has advised that the order information was sent to New York City Dept. of Health and Mental Hygiene, currently processing the request. An email will be sent once the certificate ships. The order details are as follows: - Order Number: [redacted]31 - Date ordered: 05/27/[redacted] - Items ordered: 3 Death Certificates for Harvey Frajlich - Shipping Method: Regular Mail - Order Total: $83.30 If you need help, contact VitalChek customer service via email or phone. Remember to have your order number on hand.

On June 15th, I placed an order with NYC VR in Brooklyn for two birth certificates to be shipped to Mexico, where I currently reside. I have included the transaction details below for reference. Unfortunately, regular mail delivery in Mexico is unreliable, and there is a risk of mail being stolen. I am unsure if the delay of 6 weeks is normal or if the certificates may have been lost in transit. In case the birth certificates are indeed lost, I would like to inquire if they could be re-sent using FedEx or DHL with the shipping charges billed to my credit card. I urgently need the birth certificates for a visa application. Thank you for your assistance. Transaction Details: - VCN*NY CITY VITAL REC [redacted] NY - Transaction date: 06/15/[redacted] - Card type: Visa - Merchant information: [redacted], NY - Reference number: [redacted]

I purchased a birth certificate for my mother from Los Angeles. When she tried to use it at the DMV to get her driver's license, we discovered that it was labeled "for information purposes only," not the original copy we needed. We are seeking assistance to obtain the correct original birth certificate as we shouldn't have to pay for it again since the first one was incorrect. We are willing to return the incorrect certificate if necessary.

I made a mistake with the delivery address for my certified birth certificates. I mistakenly entered [redacted] NE 17th Court Unit 8 instead of [redacted] NE 17th Court Unit 8, Fort Lauderdale, FL [redacted]. UPS wasn't able to deliver the package, and I couldn't pick it up due to the address discrepancy with my driver's license. VitalCheck advised me to change the address with UPS, but your company's requirements prevented me from doing so. I've attempted multiple times to correct the address via email with VitalCheck. The UPS tracking number is 1Z1F[redacted][redacted], and my VitalCheck order number is [redacted]32. The package has been returned. I would like the address corrected and the package reshipped to the accurate address. I'm willing to cover the reshipment charges with the original credit card. Please update me on the status of this order and provide assistance to resolve this promptly. Your attention to this matter is greatly appreciated.

On July 13, [redacted], I contacted the Department of Vital Records in Raleigh, NC to request a copy of my divorce certificate. The representative I spoke to obtained all my details, including my credit card information, and informed me of additional charges for expedited processing and overnight delivery. Despite paying $86.70 for these services, it has been exactly one month, which is 23 business days, and I have yet to receive the document. Interestingly, I had also ordered a birth certificate from VitalChek online subsequently, opting for regular processing, and already have it in hand. I am seeking a refund for the expedited and overnight services I paid for. I am willing to provide a screenshot of the credit card transaction upon request.

I am concerned about my personal information. I placed an order a month ago and was advised it would be processed within 6-8 days. Unfortunately, I have not received any updates and have been unable to reach anyone for assistance. I am uncertain if my order was delivered, lost, or if there is an issue. Despite multiple calls with long wait times, I have yet to speak with anyone. Today, I have been on hold for nearly an hour again. I also emailed my concerns but have not received any response. This lack of communication is worrying. Please contact me to help resolve this issue and provide me with a chance to speak with a representative. Thank you.

I recently had my bank, Chase, notarize and fax the application for a certified copy of my marriage license, as required for my family's health insurance by my employer. Due to my husband's illness and job loss, we are uninsured, and my job has given us until 8/31 to secure coverage. I submitted the application on 8/20, paying nearly $50 for expedited processing. However, you are requesting more information, and with no response from your customer service line, we are feeling the pressure as time is running out. Please reach out to me at [redacted] as soon as possible.

On Wednesday, August 19th, I requested a copy of my marriage certificate from April 15, [redacted], for F. G. Brown and R. D. White. I paid for expedited shipping to receive it by Friday, August 21st. I received an email indicating the estimated delivery date, but as of today, August 28th, I have not received the certificate or any further updates. When trying to check the status on the website, I encountered difficulties. The message I received stated they could not retrieve the status of my order and advised me to call customer service. However, when I called 1-[redacted], I was directed back to the website, creating a frustrating loop with no resolution.

I contacted Vital Records at [redacted] to confirm the status of my documents. The representative requested my order number and then asked for my PIN number, which I hesitated to provide as per the email instructions. However, he assured me they needed it to process my application, so I reluctantly shared it. I encountered difficulties submitting my information and suspect I may have been misled into sharing sensitive details. Additionally, the representative mentioned that my application was being handled by the State instead of VitalChek. I consistently spoke with the same man, possibly named Don, whose actions have left me feeling uneasy and vulnerable. I urge vigilance to prevent any unauthorized access to my birth certificate. Thank you. Best, J. Levitt