How Do I Track My VitalChek Order?
In a nutshell: If you have ordered records from VitalChek, you may be wondering where your order is. Luckily, there is an easy way to check the status of your order online.
Whether you are waiting for a marriage certificate, a birth certificate, or divorce records, follow the steps in this guide to track your VitalChek order.
Introduction
If you have ordered records from VitalChek, you may be wondering where your order is. Luckily, there is an easy way to check the status of your order online.
Whether you are waiting for a marriage certificate, a birth certificate, or divorce records, follow the steps in this guide to track your VitalChek order.
What You'll Need
In order to track your VitalChek order online, you will need the order number and PIN. You will find both of these in the confirmation email you received after placing your order.
Visit the VitalChek website
Launch the web browser on your laptop, desktop, or smartphone. Click inside the address bar and type www.vitalchek.com. Be careful with the spelling of chek. Press the Enter key on your keyboard.
Navigate to the My Order Status page
Once on the VitalChek homepage, you need to open the My Order Status page. There are different ways to do this. Either click My Order Status in the homepage's top menu, or scroll down and click on any button that says My Order Status.
Enter your details and hit SUBMIT
Under Manage My Order, enter the following details in the relevant fields:Order numberPINThe phone number you used when placing the orderThe order number and PIN are automatically assigned by VitalChek when you make a record request. You can find both in the order confirmation email. Once the form is complete, click SUBMIT.
If you don't have the PIN, click on Forgot PIN?. Enter your order number, phone number, and email address, and click on Retrieve PIN. Check your email and follow the instructions to retrieve the PIN.
View your VitalChek order's status
Once logged in, you can see the status of your VitalChek order. Tracking milestones may include:Received: VitalChek has received your order and certificate application.Verified: Your identity verification has been approved.Processing: Payment is confirmed, and the record request has been sent to the appropriate government department.Shipped: Your certificate is with the shipping company and is prepared for delivery.
Contact VitalChek customer service
If you are still unsure about the status of your VitalChek order, contact customer support for help via the helpline or email.
To email VitalChek, use this link or click SUPPORT in the top-right corner of the website. Then, scroll down until you come to the section headed Contact Us, and click on ASK A QUESTION. Complete the form with the following information:Email address and full nameChoose a subject from the dropdown listWrite your questionChoose the location/state where the record request is being madeEnter the order numberOnce the form is complete, tap SUBMIT QUESTION. Someone from VitalChek will respond to your query by email.
Conclusion
If you have ordered a marriage, birth, death, or divorce certificate from VitalChek, you can quickly check the status of your order on its website. Simply go to the order tracker, enter your order number and PIN, and see where in the delivery process your records are.
Processing and delivery times can vary depending on the type of certificate you ordered. If you have been waiting for several weeks or are unable to track your order online, reach out to the VitalChek customer support team for assistance.
Further questions?
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