VitalChek Customer Service Issues

I submitted the necessary form, but was informed that it was unreadable. After resubmitting it without receiving a response, the issuer placed it on hold. I completed a new form with a notary three days ago and sent it in. I have been waiting for over 30 days. This delay is now preventing me from starting a new job, and I am in urgent need of it. I couldn't work yesterday as a result and risk losing the job if this continues. Can we arrange for this to be sent to me overnight to expedite the process?

Hello, I am Norina S. I recently placed an order for my son, Mario H. Jr.'s birth certificate but have not yet received it. I made the purchase on December 5th and was informed that it was shipped on the 7th. However, according to the UPS tracking site, the package was returned undelivered on the 9th. I have not received a refund or any updates on my order, which is worrying. I am concerned that I may not receive the birth certificate at all. I would appreciate it if VitalChek could arrange for a reshipment as soon as possible as it is urgently needed. Thank you.

I have been attempting to track my order for several days with no success. Tracking using my Order Number and Pin has been unsuccessful, and I have not been able to reach anyone using the phone numbers provided. I urgently need my Birth Certificate to renew my Driver's License, as it expires tomorrow on my birthday. I am frustrated by the lack of progress in receiving my birth certificate after being instructed to call back later for a week. I hope to receive the necessary assistance soon. Thank you. - R. D. M. From Fresno, California - Order #[redacted], Pin #[redacted]

I am seeking assistance with an issue regarding my birth certificate. During a renewal at the DMV, my birthdate was incorrectly recorded as 5/11/[redacted] instead of the correct date, 5/18/[redacted]. To correct this, I was asked to provide a birth certificate. Unfortunately, when my partner, S.B., and I placed an order online last June [redacted] for the birth certificate, we never received it. I am unable to provide the necessary documentation to complete the order. My legal name is Ramona Elizabeth Lopez, born 5/18/[redacted], now known as Ramona Elizabeth Rogers/Goeringer. To resolve this urgent matter and update my ID in Washington state, I kindly request assistance in accepting the payment held due to the missing documents. Your prompt help in this emergency situation is greatly appreciated. You can contact me at [redacted] and ask for Sally or Ramona. Thank you for your understanding and support.

Hello, I am seeking assistance with my birth certificate order. In January, I realized I had used the wrong fax number for providing additional information. Due to this mistake, I had to delay the resubmission until tomorrow. It is crucial for me to have my birth certificate as I have recently relocated to Fond du Lac, Wisconsin, in December of last year. This document is essential for various tasks such as finding housing and obtaining identification. I am 62 years old, homeless, and a cancer survivor, making this situation even more challenging for me. The company canceled my order and refunded $55. I kindly request them to reinstate my order and provide me with the correct fax number for resubmission. The fax number I was previously given is [redacted]. Your assistance in this matter is greatly appreciated. Thank you for your kindness. - B.H.

In November, I placed an order for a birth certificate for my son, Eydan Jomar Rodriguez De Jesus, and for myself, Carmen Maria De Jesus Figueroa. We were born in Puerto Rico, but we currently reside in Pennsylvania. I opted for FedEx shipping to expedite the process, but as of March 9th, I am still waiting for the documents. The urgency arises from a missionary trip to Ecuador where we require passports, and the updated birth certificates are essential for this purpose. Your assistance in this matter would be greatly appreciated. Thank you and have a blessed day!

I contacted VitalChek to order my birth certificate, crucial for my housing in Fond du Lac, Wisconsin. The order was canceled, and after spending over $50, I urgently need answers. Due to a disability, I couldn't provide the necessary information promptly, but on March 3, [redacted], I sent the correct details via fax. I'm concerned about the money spent and the vital document I need for housing. Please reach out to me via email, text, or phone at [redacted] to assist in resolving this matter promptly. Thank you.

I have provided copies of my driver's license, social security card, car registration, proof of insurance, and insurance declaration page. I also included a letter from Social Security regarding benefits from my husband and my military DD Form 4. My birth certificate reflects Lucinda B. Winters, but I go by Lucy. Since the age of 14, I have been known as Lucy due to preferences and official documents. I have used Lucy B. Winters, now Dowalo after marriage, with the IRS and State of Idaho. Despite faxing my documents again, I received conflicting emails about needing more information. The reference number for follow-up is [redacted]. My order number is [redacted]67/PIN674592. My birth name is Lucinda, but I have always gone by Lucy with matching signatures and consistent documentation. I urgently need my birth certificate for a legal matter following my husband's passing. I have already provided extensive information to VitalChek. This situation is causing me stress and affecting my health. I seek guidance on resolving this promptly as it is becoming overwhelming.

I received an email today about Order Number: [redacted]07 / PIN [redacted]. The Notarized Authorization form I faxed on March 1, [redacted], seems to be missing, incomplete, incorrect, or illegible. They mentioned the need for my signature and date in the presence of a Notary Public. To proceed, I must ensure that the Authorization form is complete and notarized with specific visible details. The email provided a link to access the updated Authorization form on the VitalChek Order Status Page. Although the VitalChek processing fee will still be charged, I need to address this issue promptly. I am reminded not to reply to the email for security reasons and to contact them directly for further assistance. Thank you for your patience.

Since January [redacted], I have been trying to update my grandfather's death certificate information through "VitalChek." The process began in December [redacted]. After making the payment, I was asked to submit an updated document. Due to the pandemic, finding a notary took some time. Once the form was notarized, every email I received from VitalChek stated that my "file/account" could not be found and requested that I call. Unfortunately, I cannot spend hours on the phone. I am looking for assistance in locating my file, reopening the account, and receiving a message with a functional number for me to scan the necessary information. I will need to resubmit all documents at this point. Thank you.

I ordered a copy of my birth certificate and paid for expedited delivery but it hasn't arrived yet. Tried calling customer service with no answer. My name is Bonnie B. Holland (formerly Bonnie Belle Beard), born on September 13, [redacted], in Tyler, Texas. I need the document for an important meeting on Monday at 10:00 am. Contact me at [redacted] or [redacted] if it will arrive on Friday or Saturday. Address: [redacted] Palace Green Ct., Katy, TX [redacted]. Payment made with Discover Card. Need assurance from Vital Chek about the delivery. Last four digits of social security number: [redacted].

I made a purchase through Vital Records for a Marriage Certificate. My order was submitted on February 16, [redacted]. After following up on February 23rd with Hennepin County Records regarding the receipt of my faxed authorization form, I was informed of a processing delay of about two weeks. On March 15, I received an email confirming that my order had been processed and provided with a tracking number. However, on March 26th, I received another email stating that my order was put on hold. Despite sending another notarized copy of the Authorization form to the fax number provided, when checking the website, it requests additional information without specifying what is needed. I paid $36.00 for expedited processing, yet no resolution. Attempts to contact Hennepin County Vital Records and the given phone number were unsuccessful. Seeking clarifications on the delay after waiting for almost two months. Had to cancel a passport appointment scheduled three weeks ago due to this issue. Eagerly waiting for updates.

I have an expired ID, and the Registry of Motor Vehicles requires a birth certificate as a secondary form to issue me a new one. I have my social security card, W2, and a letter confirming my status as a registered voter. These are the only forms of identification I possess. I urgently need this resolved as I am unable to cash my checks, including stimulus checks, or get the second page notarized without a valid ID. Your prompt assistance is greatly appreciated. Thank you, Hector S.

I recently ordered my birth certificate from VitalChek and it was supposedly delivered by UPS. However, UPS claims it was delivered last Friday, which is not accurate. Despite being home all day and having security guards at the entrance, I never received the package. The UPS tracking number is 1Z0380RE[redacted], and the order number is [redacted]57. I was informed by a UPS Customer Service Representative that it was delivered to the wrong address and that I would receive it by the end of the business day, but that never happened. I'm frustrated and concerned about the whereabouts of my birth certificate.

I have been attempting to contact someone regarding my order placed on 1/15/21 for a certified copy of my birth certificate. Upon receipt, I noticed that my middle name was incorrect. I was informed it could be amended and submitted the necessary documents on 4/3/21, along with a payment of $74.95 via Discover card. Despite multiple emails requesting additional documentation, I am still awaiting resolution. My amendment order number is [redacted]20. I am currently on hold with Vitalchek for 60 minutes, as I have been previously, with no success. I am eager to obtain the corrected birth certificate promptly. I can be reached at [redacted] or via email. Thank you for your assistance.

I experienced a frustrating situation where my detailed explanation disappeared after 20 minutes of writing. Due to a recent tragedy, I lost my home and pets, incurred burns, and spent time in the hospital. Obtaining my birth certificate has become a challenge since I paid for it six days ago. With expired identification lost in the fire, I am unable to renew my license. Despite paying five days ago, I face issues with order and PIN numbers. The verification process has been complicated, and I am overwhelmed by the situation with urgent matters to attend to without a valid driver's license.

I applied for my New York birth certificate in January. However, every time I check my order status online, it shows an error message directing me to call Customer Service at 1-[redacted]. I have tried calling multiple times and waited on hold for a total of 2 hours without any luck. My Order# is [redacted]02 and my PIN# is [redacted]. This lack of communication and unavailability to speak with a representative is incredibly frustrating, especially when extra fees are paid for expedited services. It would be much appreciated to receive updates via email or the website about any delays or issues with the order, rather than the generic message on the website. I would like to be informed about the progress of my order promptly.

Good morning, I am seeking assistance with a pressing matter. As a Social Worker, I assisted a resident in ordering his birth certificate, opting for expedited delivery for disability filing on May 4th. However, despite the expected arrival on the 19th, I was notified via email of an unexplained delay. After days of trying to ascertain its status, I now received another email indicating the cancellation, again without clarification. My attempts to contact Vitals Check have been fruitless, with no response to my emails and extensive hold times on calls. Can someone help me understand this situation? The lack of information is especially troublesome as the resident urgently requires this document for disability filing. The cancellation email did not offer any reasons for the action. His order number is [redacted]47, and PIN is [redacted].

I lost my mother on December 22, [redacted]. After inquiring with the mortician in February about the death certificate, I was directed to contact Vital Records in Virginia. Being in Maryland, I found VitalChek online to order three Death Certificates with UPS Air on 03/08/[redacted]. As of 04/30/[redacted], there has been no communication from VitalChek. This delay is hindering my ability to deal with insurance policies and update beneficiaries on legal matters. It's been particularly challenging for me as I also lost my husband of 50 years in September [redacted]. Despite receiving an email notice about shipment delays on 03/16/[redacted], I am still waiting. I urgently request prompt attention to this issue as I am in need of closure during this emotional time. Thank you in advance for your assistance.

I am requesting a refund for two orders I placed. The first order was made under [redacted], and the second was under [redacted] Despite fully paying for both, I never received either item. I received the original order before the expedited ones, yet none of them arrived. I am kindly asking for a full refund for both orders due to not receiving anything. Thank you. Sincerely, M.G.