About instalation it is a mess I have cables pinned to the walls the recognition did no...

GetHuman5877488's Complaint issue with Virgin Media from March 2021

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The issue in GetHuman5877488's own words
About instalation it is a mess I have cables pinned to the walls the recognition did not want to go into crawl space below floor ended up putting cable over * doors drilled holes in floor and wall broke skirting board set up router behind tv and left my phone on same table.can I get an assessment of this work from a representative please.the worker was here about *and a half hours.the work if done right by taking cable under floor would have taken half the time.technition ***** Leanne.was upset when I put the tv back in place accidentally knocked a cable out we could not get a signal I asked her to take a look when she found the fault she blamed me for pulling the cable out when she had a problem getting hdmi pictures she blamed the tv being to old the remote being old the tv was bought in March ****.she called a colleague for help.the colleague went through the procedure with her I found the way to get hdmi up on tv at this her colleague asked what colour the light on the box was she said blue the caller said it was rebooting at this point sorted.shemention a survey to me saying it was **** but it was a bit of a con as virgin made out it was about them when realy it is about the technition.i give here * for turning up on time for the rest I need a senior tech to assess this mess. Please.

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Virgin Media

Complaint issue
Reported by GetHuman5877488
Mar 23rd, 2021 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 895 others
0 customers following this


GetHuman5877488 started working on this issue
Mar 23rd, 2021 12:39pm