During the Coronavirus crisis I have tried several times to contact VirginMedia about m...

GetHuman5042328's customer service issue with Virgin Media from July 2020

Help with my Virgin Media issue
First: share to improve GetHuman5042328's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5042328's own words
During the Coronavirus crisis I have tried several times to contact VirginMedia about my broadband and TV contract. I have spent hours waiting for a phone response and have sent complaints via thier website which have not received a response. On ****** I finally managed to get to speak to one of their agents about my billing. **I explained to the agent, Fransis, that my Neflix subscription had been cancelled but VM had still taken another monthly payment and that my account details on their website did not show my contract charges. Francis agreed to issue a refund of the Netflix subscrition (£*.**) and update my contract charges. Francis also advised me that my cotract was about to end and the charges would be increasing. After discussing the options available I agreed to a revised contract package for the next ** months. This revised contract was confirmed by email.**Today I have received another email advising me that my contract has ended and new higher charges would made. This is not the contract I agreed and was confirmed. **Also, the refund for Netflix has not been paid.**I would like VM to contact me by email or telephone to resolve these issues. (Currently they do not offer an email address for customer service and their live chat service is not operating)**My VM contract reference is ********* area **. *****@***.com.

GetHuman5042328 did not yet indicate what Virgin Media should do to make this right.

How GetHuman5042328 fixed the problem

We are waiting for GetHuman5042328 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Media's attention and get better help faster. Tap below to get started.
Having Virgin Media issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Media

Customer service issue
Reported by GetHuman5042328
Jul 8th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 310 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account

Timeline

GetHuman5042328 started working on this issue
Jul 8th 10:41am
GetHuman5042328 indicated the issue is not fixed yet.
Jul 8th 3:00pm
GetHuman5042328 indicated the issue is not fixed yet.
Jul 8th 3:00pm
GetHuman5042328 indicated the issue is not fixed yet.
Jul 8th 3:14pm
GetHuman5042328 indicated the issue is not fixed yet.
Jul 8th 3:14pm