During the Coronavirus crisis I have tried several times to contact VirginMedia about m...
GetHuman5042328's customer service issue with Virgin Media from July 2020
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The issue in GetHuman5042328's own words
During the Coronavirus crisis I have tried several times to contact VirginMedia about my broadband and TV contract. I have spent hours waiting for a phone response and have sent complaints via thier website which have not received a response. On ****** I finally managed to get to speak to one of their agents about my billing. **I explained to the agent, Fransis, that my Neflix subscription had been cancelled but VM had still taken another monthly payment and that my account details on their website did not show my contract charges. Francis agreed to issue a refund of the Netflix subscrition (£*.**) and update my contract charges. Francis also advised me that my cotract was about to end and the charges would be increasing. After discussing the options available I agreed to a revised contract package for the next ** months. This revised contract was confirmed by email.**Today I have received another email advising me that my contract has ended and new higher charges would made. This is not the contract I agreed and was confirmed. **Also, the refund for Netflix has not been paid.**I would like VM to contact me by email or telephone to resolve these issues. (Currently they do not offer an email address for customer service and their live chat service is not operating)**My VM contract reference is ********* area **. *****@***.com.
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