I called customer service to find out why my card was declined and was told my account...

GetHuman1645599's customer service issue with Victoria's Secret from November 2018

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The issue in GetHuman1645599's own words
I called customer service to find out why my card was declined and was told my account was closed due to inactivity. I received no notice and would suggest you review this practice - why wouldn’t you send a letter, email to notify customers of the potential closure??? Why not encourage usage rather than just close the account? When asked if I could reactivate I was told I had to reapply - again no offer to direct me how to reapply, reactivate over the phone,etc. examples of poor customer service!!!!
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Victoria's Secret

Customer service issue
Reported by GetHuman1645599
Nov 28th, 2018 - 9 mons ago
I have an issue with Victoria's Secret too
Not resolved
Seen by 5 customers so far
Similar issue to 262 others
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Timeline
GetHuman1645599 started working on this issue
Nov 28th, 2018 3:46pm