Impossible to contact Viagogo tu get a refund after Metallica concert in Adelaide was canceled

GetHuman-dubuitjp's Refund issue with ViaGoGo from October 2019

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The issue in GetHuman-dubuitjp's own words
After cancelation of the concert I want to get a refund ... The Metallica concerts in Australia are cancelled. I received my ticket Saturday * October while to get a refund I had to send it back before the *th. In South Australia The * October was Labor day so no post office were opened. Since I retrieved the letter containing my ticket just before closure of the post office on Saturday I had no time to prepare a letter back to Viagogo. Now I have no news of what is going on and I can't contact Viagogo to explain my issue. I expect Viagogo to refund me for this ticket.
It is impossible to contact Viagogo to explain it was impossible to comply with their refund policy
I want to get a refund from Viagogo
I have done nothing wrong about this order
I went on all the customer service options on the Viagogo website for this ticket and no option is proposed to address my issue.
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ViaGoGo

I bought a ticket online
Refund issue
Reported by GetHuman-dubuitjp
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5879 others
0 customers following this

Timeline

GetHuman-dubuitjp started working on this issue
Oct 19th, 2019 2:09am
GetHuman-dubuitjp indicated the issue is not fixed yet.
Oct 19th, 2019 6:29am
GetHuman-dubuitjp indicated the issue is not fixed yet.
Oct 20th, 2019 3:08am
GetHuman-dubuitjp indicated the issue is not fixed yet.
Oct 20th, 2019 3:08am
GetHuman-dubuitjp indicated the issue is not fixed yet.
Oct 20th, 2019 3:08am

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