My mom ordered tickets to hootie and the blowfish on *-**-** through viagogo. The conce...

My mom ordered tickets to hootie and the blowfish on *-**-** through viagogo. The concert is this Thursday, *-**-**. We have the confirmation of purchase and everything needed. However when she bought the tickets she put the wrong email address where the tickets would be sent too and she does not have access to that email. I don’t even think it’s her email to begin with. Numerous people have tried emailing viagogo and the issue and explains that she provided the wrong email address but viagogo isn’t helping. She just needs the tickets to be sent to her CORRECT email address. She has all information needed about the tickets but can’t seem to get viagogo to understand that the tickets have been sent to the wrong email in which she does not have access too. Any help would be greatly appreciated