I paid for * tickets for a Birthday present only to find that someone else had already...

GetHuman2955419's customer service issue with ViaGoGo from May 2019

Help with my ViaGoGo issue
The issue in GetHuman2955419's own words
I paid for * tickets for a Birthday present only to find that someone else had already got some tickets.*I decided to relist the tickets at the price that I paid, £***.** each. When I see my tickets advertised on Viagogo they are listed at £*** each, Some £**.** per ticket extra. Is this the commission that Viagogo collect? Is there a percentage that Viagogo take?*If I delete my selling listing, will viagogo send me the tickets so that I can sell privately ? or If I edit my listing to a much lower price will Viagogo*s fee reduce too?**I would appreciate some help please as I dont seem to be able to contact customer services or any other help line.**Many thanks**Tommy

GetHuman2955419 did not yet indicate what ViaGoGo should do to make this right.

How GetHuman2955419 fixed the problem
I sent a e-mail to *****@***.com I explained my problems and asked for help. I included my phone number and asked "If at all possible could someone call me" Then, can you believe, ** mins later a customer service rep called me. He was very very helpful too. I can imagine there are many people using this site that find this impossible but I promise it happened. Many thanks and the best of luck to everyone Tommy
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ViaGoGo

Customer service issue
Reported by GetHuman2955419
May 21st, 2019 - 2 years ago
Fixed
GetHuman2955419 shared how to fix
Seen by 8 customers so far
Similar issue to 3569 others
0 customers following this
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Timeline

GetHuman2955419 started working on this issue
May 21st, 2019 5:25pm
GetHuman2955419 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:15pm
GetHuman2955419 confirmed the issue is fixed. Hooray!
May 23rd, 2019 2:33pm