Hi, I bought tickets to the RHS Chelsea Flower Show and when I downloaded them, they ha...

GetHuman-carlalew's customer service issue with ViaGoGo from May 2019

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The issue in GetHuman-carlalew's own words
Hi, I bought tickets to the RHS Chelsea Flower Show and when I downloaded them, they have the name "Mr. James Rayfield" on them. I understand that you have said that the name does not need to match, but it says very clearly on the tickets that "Unauthorised duplication or sale of this ticket will render it invalid. Not redeemable for cash". It also says "Tickets may*only be used by the Buyer and, if the Buyer has bought more than one Ticket, the person(s) intending to accompany that Buyer to the Venue. All ticket*holders must be prepared to show valid photo ID, and Buyer's ID which matches the details on the ticket". I am extremely concerned as I paid almost €*** for these tickets. *I would appreciate a response on this ASAP. *My email address is *****@***.com.*Thank you.
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ViaGoGo

Customer service issue
Reported by GetHuman-carlalew
May 7th, 2019 - 2 mons ago
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GetHuman-carlalew started working on this issue
May 7th 11:19am