I ordered tickets for an event that was cancelled (D'Angelo - **st June ****) I then re...

GetHuman-addisond's customer service issue with ViaGoGo from July 2018

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Help with my ViaGoGo issue
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ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-addisond will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-addisond can let us know if they help or not.
The issue in GetHuman-addisond's own words
I ordered tickets for an event that was cancelled (D'Angelo - **st June ****) I then returned the tickets to viagogo as requested and have not received a refund that I was promised. Viagogo have sent me an email asking me to send them a tracking ID for the delivery of the tickets back to them (I'm presuming this is what they mean) however because I posted them using a letterbox there is no tracking ID to send them. As far as I'm aware there is no phone number online allowing me to speak to an actual person to explain the issue. The customer service section of the website has proven to be useless as I cannot find an email to contact viagogo with. I would like to speak to a person via phone if possible.

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ViaGoGo

Customer service issue
Reported by GetHuman-addisond
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 583 others
0 customers following this
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Timeline

GetHuman-addisond started working on this issue
Jul 9th, 2018 3:10pm
GetHuman-addisond indicated the issue is not fixed yet.
Jul 9th, 2018 5:57pm
GetHuman-addisond indicated the issue is not fixed yet.
Jul 9th, 2018 9:06pm
GetHuman-addisond indicated the issue is not fixed yet.
Jul 10th, 2018 11:18pm
GetHuman-addisond indicated the issue is not fixed yet.
Jul 11th, 2018 12:47am

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