ViaGoGo Customer Service Issues

I purchased a ticket from Viagogo on February 21st for the BBC Proms - Last Night of the Proms at the Royal Albert Hall, including an overnight stay at a five-star hotel. The concert is scheduled for September 8th. I paid 1,[redacted].89 euros for the ticket using my credit card. However, the purchase is no longer showing in my account history, and I have not received the ticket. I am unable to contact Viagogo, and on the account page, there is only a red link to delete the account. It seems like a fraudulent situation, and I am requesting a refund from Viagogo. I need help on how to proceed since contacting customer support has been unsuccessful.

Hello, I discovered an error concerning the purchase of three tickets for the Pink concert in Dunedin, New Zealand, on Saturday, September 1st, [redacted]. I noticed that the tickets with Timothy Connor's name were issued instead of Tanz Eaton, for whom they were purchased. The total amount paid was $[redacted].80, as confirmed by the order ID[redacted]0 in the email receipt from October 31, [redacted]. However, Timothy Connor only paid $[redacted].43 for these three tickets. This mistake may affect our seating position at the concert. I kindly request urgent correction to have the accurate tickets with Tanz Eaton's name sent to the original order address, [redacted], as originally agreed upon. Thank you for your prompt attention to this matter, especially with the event approaching in just three days.

I purchased tickets for the Barcelona vs. Real Sociedad game scheduled for 8/5, originally planned for Sunday, the 16th. My order number is [redacted]6. I organized this trip for my boyfriend's birthday around this game. I received an email on 8/15 about the change in date, clicked the link, and assumed everything was fine for Saturday. I am currently in Spain and just discovered an email saying my tickets were canceled and refunded without my request. I still want to attend the game and need assistance urgently as I based my travel plans around this event. Please provide me with the tickets. I am disappointed and hope to hear back promptly.

Hello, I am providing my confirmation details for the purchase of soccer tickets in Spain. Delivery Address: Mary Dentice [redacted] Buffalo Ave Los Angeles, CA [redacted] USA Billing Address: Mary Dentice [redacted] Warner Dr Los Angeles, CA [redacted] Event Information: Order ID: [redacted]7 Event: Atletico Madrid vs SD Huesca Ticket(s): Section Aforo VIP, Row, (2 Ticket(s)) Listing Note(s): Ticket and meal package, Includes VIP pass, Access to VIP Lounge Venue: Wanda Metropolitano Date: Tuesday, September 25, [redacted] - 22:00 I encountered an issue after purchasing the tickets when I learned that they will only be sent out a week before the event. Unfortunately, I won't have an address to receive the tickets, and no one will be available to sign for them. I am requesting for the tickets to be processed and emailed to me, or I will need a refund.

I listed my concert tickets on your website in early August for Tory Lanez's concert on September 20, [redacted]. I was under the impression that £6 would be deducted upon sale. However, on August 30, £40 was withdrawn from my bank account. Despite sending 14 emails and making daily calls since, I have not received any response. Your claim of responding to emails within 24 hours is inaccurate, as is the statement that phone calls can be accommodated if the concert is five days away. Despite attempts since September 15, I have been unable to reach anyone by phone as the line disconnects. Please contact me at [redacted]3. This situation is distressing, and I have reported it to trading standards. I await your prompt attention to this pressing issue. Karen Schofield

Subject: Ticket Refund Request for Order Number [redacted]4 Dear VIA GOGO Support Team, I am reaching out regarding the tickets I purchased with Order Number [redacted]4. I previously contacted you but received a generic response. My 14-year-old daughter unknowingly bought tickets from your website, thinking it was the BBC 1 site. She intended to pay around £80 for 4 tickets as advertised on the radio, priced between £15 and £20 each. To her surprise, she was charged £[redacted]. She attempted to resell the tickets upon realizing the mistake. This incident has caused financial strain, and I urgently request a refund. I have reposted the tickets for sale but seek your assistance. Your cooperation is greatly appreciated. Thank you, L.A.

I purchased a Boston Manor ticket for tomorrow at Keys Club in Leeds but mistakenly entered the wrong email address. Despite reaching out to Viagogo today, I found the customer service representatives unhelpful. I provided various details to prove my ownership of the ticket, including a bank statement, my phone number, full name, correct email address, and the order number. The lack of assistance has caused me significant stress as the concert is tomorrow. If this issue is not resolved promptly, I will escalate it further and request a refund. Sorting this out quickly is crucial.

I bought Lakers game tickets for this Saturday, October 6th, back in June. I paid for them, and the money was debited from my account, so the purchase went through. However, I never received a confirmation email verifying the successful delivery of the tickets. Although I was provided with a confirmation number, I did not get an email. The website mentioned trouble sending emails to my address and wouldn't allow me to add another one. Currently, I can't access my account and still haven't received the email with my tickets for this week's game. I've tried reaching out for support to no avail. I have screenshots of the confirmation code and receipt if needed.

I purchased tickets for Everything Everything in Dublin on October 7th but was informed of a sudden change in ticket collection dates, making it impossible for me to collect them as planned. I have non-refundable flights from London and despite contacting the helpline, no alternative solutions were offered. Viagogo made an error by initially stating I could collect the tickets on the event day and later changing it to earlier dates. I urge Viagogo to rectify this situation by offering an alternative method for ticket collection.

I purchased 3 tickets for BTS for the show on October 10th. My order ID is [redacted]5. When I contact Viagogo about my tickets, they always respond that the seller is waiting for ticket release from the organizers. I checked with Ticketmaster and AXS, the only two ticketing organizers, and they confirmed that all tickets, including paper and e-tickets, have been released and delivered. Despite this, Viagogo insists that the seller is waiting for ticket delivery before sending them to me. I have tried emailing multiple times since yesterday without any response. I am concerned that my tickets may not arrive, and I feel like I might be a target of a scam. I spent nearly [redacted] on all three tickets, so I hope this issue can be resolved promptly.

Hello :) English isn't my first language, so apologies for any grammar errors. We were supposed to receive our tickets a week before the concert happening in 2 days, but they haven't arrived yet. I contacted viagogo on Twitter, but they ignored the situation. Someone from viagogo messaged my friend on Wednesday, suggesting we collect the tickets in England. We provided our address in Poland for a reason. This seems suspicious to me. Please, reach out to me urgently. The concert is in 2 days, and my friends and I have already booked our flights.

Dear Sir, My name is Mellisa Chen from Auckland, New Zealand. I purchased tickets for the BTS concert in Taoyuan, Taiwan on Dec 8, [redacted], through your website on Oct 20, [redacted]. I am contacting you regarding an issue with ticket resales. When attempting to sell the tickets I purchased for NZD [redacted] each, the resale price displayed as [redacted] TWD, equivalent to only about NZD 25, due to a currency conversion error on the website. I have been unable to rectify this as the help desk has not been responsive despite continuous calls for two hours. I have not altered any currency settings on my computer, leading me to believe this is a system error on the website. I kindly request the cancellation of my transaction with order number [redacted]3 at your earliest convenience. I can be reached at +[redacted]05 or [redacted] Thank you for your prompt attention to this matter. Best regards, Mellisa Chen

Hello, I am reaching out regarding my experience with trying to remove a listing for Take That tickets on your website. After encountering technical difficulties, I attempted to remove the listing due to private buyer interest. However, I was still charged £66.88 despite my efforts. For resolution, I lodged a complaint (Ref RES[redacted]) through your website's complaint service, as I was unable to decline the offer because of server issues. To support my claim, I have attached a screenshot of the URL error page. I kindly request a refund of £66.88 to rectify this situation promptly. Thank you, Jessica

I would like to point out that the website Viagogo is violating laws by not disclosing hidden charges on their ticket purchasing platform. When my partner bought two tickets, they were charged an additional Euro 95 on top of the already high ticket prices, resulting in a total cost of Euro [redacted] for two Mark Knopfler tickets. During the ticket processing, an email address was requested without asking for a password in the customer site details. However, when attempting to contact customer service about the purchase, they required an email address and password, even though no password was initially set up, and they do not accept one if provided. This lack of transparency and customer support is concerning. I am from Ireland and plan to speak out about this on a radio program called "Nationwide" hosted by Joe Duffy. I will expose Viagogo's practices, including the hidden charges and failure to provide proper customer service. I urge others to be cautious when buying tickets from Viagogo as they do not seem to be a legitimate company. A full refund is expected unless these issues are addressed promptly.

Hello, my name is Lydia Perkins. I attended the Catherine Tate show live on Sunday night but had to purchase two additional tickets because the ones I bought online from Viagogo were invalid at the theatre entrance. My sister bought the extra tickets at the venue under the name Rachael Perkins, luckily securing seats in proximity to each other. I initially paid $[redacted] for two tickets online, but Viagogo charged $[redacted].64 to my account. I am hoping to receive a full refund for the tickets bought through Viagogo that turned out to be invalid. Thank you for your attention, and I look forward to hearing from you soon.

Subject: Confirmation of Ticket Sale - Reference Number: [redacted]9 Hello Viagogo, I recently sold my two Deacon Blue tickets for the event at the Apollo on Friday, November 30th. I had some trouble using my email address [redacted] to resell the tickets as your system did not recognize it. Therefore, I used my husband's email address [redacted] to successfully sell the tickets. I would like to request the transfer of the funds to the original purchasing bank account via BACS. However, I am unable to access the selling information under the new email address. The sales information I can access is under my original email address, which shows no sales data. I seem to be encountering difficulties navigating the system. Any assistance you can provide would be greatly appreciated. Thank you, Fiona Graham

Hello, my name is Loren, and I reside in Brisbane. I recently purchased two tickets for the Bon Jovi concert on December 6 through Viagogo. I was quite surprised by the significant price increase they applied. Each ticket, originally priced at $[redacted], was sold to me at $[redacted], which I accepted. However, upon checking my credit card statement, I discovered they charged me a total of $[redacted].47. Viagogo failed to disclose any additional fees beforehand, which was alarming. After some research, I found numerous reports of individuals being overcharged by Viagogo or even receiving fraudulent tickets. As a lawyer, I am requesting Viagogo to clarify why they did not inform me about all the extra costs before I made the purchase. I anticipate a prompt response to address this matter. If left unresolved, I may need to pursue legal action to caution the public about their practices. Thank you, Loren Kidd, Australia.

I tried to buy one concert ticket but encountered an issue with the phone number mismatch during the payment process. Despite being unable to edit the information, I had to exit the website without completing the purchase. Later, I managed to buy a ticket from a different seller. Surprisingly, I received an email from ViaGoGo confirming my successful purchase, even though I thought it had not gone through. Now, I have two tickets and hope to get a refund from ViaGoGo for the duplicate purchase. Thank you for your assistance. ID [redacted]3.

I had an issue when trying to purchase Blackpink concert tickets. The ticket price was displayed in a way that was confusing. In Indonesia, prices are indicated with a comma (e.g., 50.[redacted],00), which signifies an amount in thousands. The ticket showed a price of Rp. 19,[redacted],[redacted], and I mistakenly thought it was only 19,[redacted] rupiah. My dad discovered the error and was upset since it was actually 19 million rupiah. I unintentionally withdrew 50 million rupiah from my dad's account. I hope for a refund in situations like this involving significant sums of money. This misunderstanding has caused stress, and I urge for a quick resolution through a refund or cancellation. Your prompt attention to this matter is appreciated as I seek to rectify the situation.

I would like to request that my tickets for the Westlife concert on June 13, [redacted], be sent to me promptly. I currently reside in Calgary, Alberta, Canada. My husband and I are retired and will be traveling across Canada and the U.S., so we will not be at a fixed location. Initially, I informed you that we would depart on January 31, but my husband wishes to start our holiday right after Christmas, causing a scheduling conflict. To address this issue, I kindly ask that you ship our tickets via UPS as soon as possible. My name is Sherrill Havens, and I can be reached at 47 Templeridge Place NE, Calgary, Alberta, Canada, T1Y4E4. My confirmation number is [redacted]5. I am eagerly anticipating receiving our tickets within the next week.