Our fios tv service has stopped working. Our fios internet and phone service is fine...

GetHuman5249901's Service Outage issue with Verizon from September 2020

Help with my Verizon issue
The issue in GetHuman5249901's own words
Our fios tv service has stopped working. Our fios internet and phone service is fine. We have tried all the online troubleshooting. We want to schedule a home service appointment. Our fios home phone is ***-***-****. Our address is ***** Richland Valley Drive, Great Falls, VA *****. My name is Alan Tyson.

GetHuman5249901 did not yet indicate what Verizon should do to make this right.

How GetHuman5249901 fixed the problem
We never got through to Verizon. After * days the TV started working again. Go figure...I hope nothing else goes wrong because we probably won't be so lucky next time. Verizon's service is the worst I've experienced.
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Verizon

Service Outage issue
Reported by GetHuman5249901
Sep 10th, 2020 - 6 months ago
Fixed
GetHuman5249901 shared how to fix
Seen by 4 customers so far
Similar issue to 3868 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman5249901 started working on this issue
Sep 10th, 2020 3:38pm
GetHuman5249901 confirmed the issue is fixed. Hooray!
Sep 10th, 2020 8:16pm