Understand i can go elsewhere

GetHuman-craigbb's customer service issue with Verizon from May 2020

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Help with my Verizon issue
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The issue in GetHuman-craigbb's own words
I would like to get the two Samsung s** Plus phones replaced with one's that work without issues. Without me paying for it. ... I have a Samsung S** plus every time it updates it has issues like missing apps,changes all apps settings. I am completely unsatisfied with the S** plus . How do I get another phone without paying for the ones I have so I can upgrade and spends thousands more. I have three phones on unlimited plan my daughter also has the s*** and has issues . I pay a lot of money for theses phones and should not have issues !
This is recurring problem for the money it cost for the phones and what I pay for the unlimited plan I should not have to deal with problems like this.
New Phones without issues. Or without me having to pay for it.
Three years, I expected Verizon to have my back and all customers back to not have junk sold to us. And then be told to pay that off and upgrade.
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Verizon

Samsung S** plus
Customer service issue
Reported by GetHuman-craigbb
May 20th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3665 others
0 customers following this

Timeline

GetHuman-craigbb started working on this issue
May 20th, 2020 5:11pm
GetHuman-craigbb indicated the issue is not fixed yet.
May 21st, 2020 12:46am
GetHuman-craigbb indicated the issue is not fixed yet.
May 21st, 2020 12:47am
GetHuman-craigbb indicated the issue is not fixed yet.
May 21st, 2020 1:11am