Verizon Customer Service Issues

There has been a breach of contract under Commercial Code section [redacted], making it null and void. I have not yet served the Manager of Victra, an Authorized Verizon retailer, with my letter detailing the breach. I am requesting a full refund for the J3 phone sold as part of a package deal, including the monthly fee. Since the phone and service were sold together, and I have stopped using the service, the breach invalidates the contract. I will be sending a formal copy of the letter to Verizon. If Victra does not refund the payments as outlined, I expect Verizon to adhere to US and Canadian Commercial Contract Laws and regulations by providing the refund and taking appropriate action against Victra Corporation and the Lafayette, CA store.

I visited our local Verizon Store to make a payment and encountered a frustrating situation. There was only one computer available for payments, leading to a 15-minute wait outside. When a man arrived to purchase a phone, he was immediately helped, leaving the rest of us waiting outside. This store seems to have serious operational issues, potentially signaling financial troubles or poor management. It’s unacceptable for customers to wait in the heat without seating for over 30 minutes. I plan to express my concerns in a well-crafted letter to the local newspapers to ensure Verizon addresses these service issues promptly. Leaving the store, I was truly upset. Verizon must prioritize customer service in order to retain their clientele, especially in a competitive market. A more competent manager is needed to improve the overall customer experience and uphold Verizon's reputation.

Hello, I recently paid off my old device that stopped working and upgraded to a new Samsung Galaxy S20+ 5G at a Verizon store two days ago. Today, my new phone is suddenly unactivated, and I can't use the internet or mobile data. When checking my Verizon account online, my old device is still listed, and the new one is missing. Strangely, my account shows the payment for the new device, but the old device's payment looks like a reset payment for a new one. This is frustrating since I have all the paperwork for the new phone purchase and rely on it for work and personal use. I can provide any necessary information to resolve this issue promptly.

A friend gave me a Samsung Galaxy S5 when she upgraded her Verizon phone. After checking online, it should have been unlocked after 2 months, but it seems to be still locked. Upon turning it on, I received a message about the SIM card being missing. I attempted to use a different carrier's SIM card, but I am now being notified that it's not a Verizon SIM and cannot be set up with the new carrier. I'm unsure if I can unlock it myself or if I need my friend to reinsert her SIM card for unlocking. I have the phone information, including the IMEI, if that could be helpful.

I went out of my way to visit this specific location again at [redacted] Dutch Fork Road Suite L, Irmo, SC [redacted] just to work with a sales associate who had been helpful before. I arrived after 6pm and patiently waited for assistance. The sales associate suggested checking if my old phone needed just an update and new SIM card. Despite waiting for an hour and a half due to Wi-Fi issues, I left without making a purchase. I was disappointed with the slow process and lack of resolution. This experience was unlike any I have had during my ten years in retail/customer service.

On 4/28/[redacted], I contacted a representative to close my account, requesting an email confirmation. The email I received confirmed the disconnection of Verizon Wireless services for mobile number ending in [redacted], effective on 05/24/[redacted]. Despite this, I recently received a payment notice. I am no longer a Verizon customer and have a different carrier with a different number. The payment notice referenced account number ending in 4[redacted]1,4[redacted]1, with a payment of $62.16 scheduled on 06/09/[redacted] not being accepted. I am confused by this and seek assistance in resolving the issue. Thank you for your help. - William Allan

I have recently learned about discounts for veterans like my husband and son. We have been loyal Verizon customers for over 15 years, sharing the same bill. How can we apply for the veteran discount? Typically, I know that some places request a copy of their DD-[redacted]. Additionally, I heard about a loyalty offer. Is this something we qualify for? Also, as we are both 73 years old, do you offer any senior citizen discounts that we may be eligible for? Thank you.

My home phone voicemail is not functioning correctly. It incorrectly states that the mailbox is full when it is not, or it prompts callers to reenter the 10-digit phone number they dialed. I have been a customer since November [redacted] and only discovered this issue about 10 days ago. As both my mom and I are disabled, it is crucial for my 89-year-old mom to reach me, especially because she does not have a computer. I have spent over 3 hours attempting to resolve this through phone and chat support. It is imperative that Verizon addresses and resolves this issue promptly.

I have been receiving messages and emails about an iPhone 11 delivery that failed multiple times. The communication asks for my account and billing details after a survey and mentions a shipping cost discrepancy. Despite providing correct information, it had issues accepting my debit card's expiry date. I also ended up unintentionally signing up for Niftydating due to a rejected billing attempt. I would like the iPhone 11 for the agreed-upon $1 shipping cost due to the completed surveys. Thank you for your help. - A.R.

While traveling in Europe, specifically Slovenia, my Verizon account was unexpectedly shut down due to a call made while abroad. Despite trying to resolve the issue through their online support, I have been unsuccessful. I have been unable to reach a live chat representative or speak with someone over the phone. While my phone works on WiFi, I am unable to use cellular service. I kindly request Verizon to reactivate my phone and reimburse me for the 5 days of service interruption.

I keep getting text messages and emails from them claiming I have a package with USPS and need to arrange delivery. They request account and billing info, then say my expiration date is incorrect. When I try to correct it, the system locks me out. Despite asking them to stop a week ago, I still get around 3 texts and emails daily. I have screenshots of all messages but want them to cease the contact. I believe I deserve an iPhone 11 for the trouble.

I had difficulty accessing the offer for the call blocker on my phone. Despite numerous attempts, the link didn't work. When I contacted customer service, I was directed to go online. Luckily, a manager assured me that the offer would be extended so I could access it from a computer. On the second to last day of the offer, I finally found the link on the website, but unfortunately, there was no mention of the gift link. The website is overwhelming with features, making it hard to navigate straightforwardly. It would have been much easier if I could have done this over the phone, but most operators were unaware of the offer. I was promised an extension due to the technical issues. How can I now receive the call blocker as per the manager's assurance? Thank you.

The Verizon FIOS network keeps dropping out frequently on both TV and Internet. Throughout the day, the Internet connection goes down, and I have to disconnect the modem multiple times for it to reconnect. I reached out to support a few months ago, and despite updating the modem as advised, the issue persists and has even worsened recently. Since I need to work from home, this situation is becoming urgent. Please assist in resolving this matter promptly. Thank you.

I recently attempted to switch my late husband's phone number and service from Sprint to my Verizon business account. Despite being a loyal Verizon customer for 14 years, the porting process has been a nightmare. After purchasing a new phone and following the necessary steps to close the Sprint account, I faced repeated issues when trying to port the number to Verizon. Despite numerous attempts with 27 representatives, the problem persisted. In frustration, I expressed my anger to a Verizon manager, who deactivated my personal phone line in retaliation. Now, I have no phone service and am unable to use the number I have had for years. As a business owner, this has brought my operations to a standstill. I need my number restored promptly without further complications. You can reach me via email at [redacted] or [redacted] My Verizon account is under Medley Underground Construction. Your immediate assistance is greatly appreciated.

I have been on the phone with various representatives since 11 a.m., and it is now 2:40 p.m. I experienced a disconnection once, and my cell phone unexpectedly died. I called back and, after another 40 minutes on hold, I wasn't given the option for a call back. My ongoing issue for the past six months revolves around trying to remove the call block on my home phone at [redacted]. I cannot remove it myself nor can I add it back. I initially called in February, and a technician added it without mentioning any associated fees. Now, I want it removed, but the process has been overly complicated. Despite repeated calls each month resulting in assurances that the issue is resolved, I am still being charged for the unwanted feature. Please, address this matter promptly and remove the call blocking as I do not wish to pay for this service any longer.

I am currently facing an issue with my LG Exalt flip phone. Previously, I was able to block specific calls by highlighting the number and then selecting "BLOCK CALLS" from the pop-up menu that appeared when I held down the middle button on my phone. However, recently when I tried to block a number that sent me an advertisement, the usual method no longer seems to work. I am puzzled as to why this feature has suddenly changed or stopped working. I have limited access to a computer, so I am reaching out for assistance in understanding this situation. It feels like a strange occurrence, and I would appreciate any insight or guidance to resolve this confusion.

I recently received notice that my July bill for Account number [redacted]24-[redacted] reflects a higher charge compared to last month, despite no change in my usage. I tried to access information regarding the increase through My Verizon, but was informed that I couldn't make adjustments as I am not the account owner or manager. This is puzzling given my long-standing tenure of over a decade with Verizon, during which I've made changes and purchases over the phone. I only have one phone on the account since my wife's passing last year, and I have always been prompt with payments. I am uncertain of my responsibilities regarding paying for the services if I am neither the owner nor manager. The frequency of spam and sales calls, occurring as often as every 10 minutes despite being on the Do Not Call list and utilizing call-blocking programs, is becoming intolerable. I am considering canceling service, but the obstacle of not being the account owner is hindering my options. I have attempted to address these concerns by writing to Verizon's main office, but have not yet received a response.

My iPhone 7 malfunctioned while under warranty. I followed the usual steps to resolve the issue. After sending it to Verizon, they claimed it was damaged, which was not the case. Eventually, they sent a replacement, but it also stopped working soon after. I took it to Verizon in Shelbyville, Illinois, but they couldn't fix it and had to send it back to Verizon. Despite confirming no damage, a damaged device charge appeared on my bill. I will pay the bill once this charge is removed. I urge Verizon in Shelbyville to check the notes regarding this issue. Please respond promptly. Thank you, Jim.

I have been with Verizon for 15 years without any major issues until recently. I received a bill with an overage fee of $60, followed by another bill for over $[redacted]. Trying to reach Verizon has been futile; customer service was a 30-minute wait and the chat service was not much better. I understand the challenges posed by the current situation, but it is frustrating to pay more without adequate customer support. I cannot settle these bills until I receive clarification on the charges. Regards, Linda B.

I, Gayle R., placed an order for a new iPhone 7 through Verizon on Sunday. The phone was meant to be delivered to my son, David L., at [redacted] Barstow St., NE Albuquerque NM [redacted]. However, the phone never arrived. My current cell phone number is [redacted], and it's experiencing issues. My address is [redacted] Jane Place NE Apt. J101 Albuquerque, NM [redacted]. The order number is [redacted] with LOC N901201. I did not receive a confirmation email either. My son paid $[redacted].55 for the phone, and now he's at a loss. My monthly payments on autopay are due on the 22nd of each month and are expected to increase due to the new phone. As a retiree on social security, this phone was a thoughtful gift from my son. I have been attempting to contact Customer Service all afternoon without success. This old phone is failing me. Thank you for your assistance. Gayle