Verizon Customer Service Issues

I recently switched from AT&T to Verizon Wireless and unfortunately had a negative experience at the store. The service price estimate I was given turned out to be much higher when I received my first bill and the ongoing estimates were also exaggerated. The salesman did not respond to our attempts to contact him regarding incomplete data transfer to the new phone and the higher-than-expected bill. On our second visit, the salesman was visibly annoyed and condescending, making us feel unwelcome. I am considering returning the equipment and canceling my service as I did not leave the store feeling satisfied. Despite the initial pleasant interaction with the salesman, I do not wish to return to this store due to the unpleasant and uncomfortable encounter when we raised issues with the phone and billing.

I need help accessing my Verizon account as I forgot my password for [redacted]. I used the "forgot password" link and received a text, but the temporary password wasn't provided. The text only stated that the password was valid until a new one was created. Despite trying multiple times, I haven't received another text with the temporary password. Originally, I needed assistance with porting my old mobile number, currently in use on account #[redacted] with TAGmobile, back to my new Verizon Moto E5. The number I want to port is [redacted]. Thank you for your assistance. - TA

Last night, for more than two hours, we felt pressured into getting fios to restore our home phone service. The man we spoke to was rude and dismissive. My elderly mother relies on the phone for emergencies, but he showed no empathy. Being customers for over 60 years, we never experienced such disrespect. All we needed was a technician, but he insisted on fios as the only solution. He refused to provide his name. Our email is [redacted]

I am frustrated because I went over my data limit just before my billing cycle ends. Verizon enticed me to purchase a new prepaid phone with a promotion offering $50 in bill credits, which were supposed to be applied in November [redacted] and January [redacted]. I received the first credit, but the second one is now delayed until April 29th, as per the My Verizon app. This delay is unfair considering they cut off my data quickly if I exceed my limit. As a senior on a fixed income, this phone purchase deal did not go as planned, impacting my budget. I insist that Verizon either restores my data or provides the $25 credit promised months ago.

I am dissatisfied with the liquid glass product we purchased for our two new phones yesterday. I believe the purchase was misleading and would like to discuss obtaining a refund for this product. Additionally, I feel that charging a $20 fee for transferring phones should be a complimentary service, especially considering our long-standing relationship with your company, which spans around 20 years. I must clarify that my feedback does not reflect on the salesman's performance; he was courteous and not pushy. However, I felt uninformed about the liquid glass product and its limitations before it was applied to our phones. I appreciate your attention to this matter.

My husband and I visited the Verizon store in Streetsboro, Ohio, on February 12, [redacted]. We bought an iPhone 11 Pro Max, iPhone 11 Pro, 5th generation Apple Watch, and iPad 11 from them. We were assured by the Verizon trade-in program that we would receive up to $[redacted] for each device. However, upon trade-in, I was only given $[redacted] for all items. I had explicitly told Seth, who assisted us, that I wouldn't trade in my phone if I didn't get a good value for it because it was an iPhone 7 Plus with 256GB. Unfortunately, on March 17, [redacted], I had to replace my new iPhone 11 Pro Max due to issues and had to use insurance as the store was closed. It took numerous calls with Apple and Verizon, totaling 25 hours, to discover that Verizon's network was causing the problems. Thanks to Anthony at the Verizon store near Walmart, the issue was resolved. I am extremely disappointed with Verizon's service this week, especially considering the current situation in our country. Thank you, Barbara Tibbs

I am encountering problems using mobile data on my Samsung Galaxy phones. Despite spending $90 this month trying to add data and switching to a $70/month Unlimited plan for better results, I have been unable to use the web browser without it asking for more money. During the set-up process of my new Samsung Galaxy J7, I encountered issues due to forgetting some passwords and may have paused or exited the set-up program. Currently, I can make calls and texts, but I am unable to turn on mobile data without additional charges. I have attempted to contact a representative through different numbers and options but have been unsuccessful. I am reaching out via email in hopes of resolving this matter. It would be greatly appreciated if the issue could be fixed by resetting the activation process or enabling my data without further charges. Your assistance in resolving this matter promptly would be highly valued.

I am experiencing difficulties with my mobile data on my new Samsung Galaxy J7. Despite switching to a $70/month Unlimited plan, I am still unable to use web browsing without additional charges. During the initial set-up process of my new phone, I encountered password issues which led to the mobile data switch being disabled. I can make calls and send texts, but the data remains inaccessible. I have attempted to contact customer service without success and have spent $90 this month alone trying to resolve the issue. I am hoping for assistance to either reset the activation process or enable my data without further charges. Your prompt attention to this matter would be greatly appreciated as this problem is hindering my phone usage. Thank you.

On Wednesday, March 26, [redacted], I received an email indicating that there was a $73.06 balance on my Verizon account, which was a surprise to me. Upon calling Verizon at [redacted], I spoke to three different individuals in various departments. The last person I spoke with mentioned that I did not owe anything because the last 4 digits provided for my account did not match mine. However, I had to provide my Social Security number and PIN to all three people, which I was not happy about, as my SS number is confidential. On April 7, [redacted], I called again after numerous calls to my landline between 8:20-8:25 AM on different days, excluding Sunday, April 5, [redacted]. This time, I spoke to Julina and then Calvin, who insisted that I owed $73.06. I requested they send me a bill before I pay and consider taking my business elsewhere. I feel unjustly treated by Verizon possibly sending this small amount to a collection agency despite being a loyal customer for over 11 years. Thank you. Betty L.

I received a bill from your company with no amount specified for payment. Upon checking my account, I noticed that you are requesting a total of $[redacted].30, which seems inaccurate. My records show a balance of $[redacted].68. From October to January, I made monthly payments of $[redacted].34, increasing to $[redacted].34 in February. In March, I requested a service suspension until April 2nd. It is frustrating to deal with these discrepancies in my account since the beginning. Additionally, a $16 fee was added without prior notice or explanation. This situation is causing unnecessary stress, and I hope we can resolve these issues promptly.

A few days ago, I accidentally left my phone in an Uber. I didn't have the driver's name or the Uber customer service number since I've only used Uber a couple of times. I contacted Verizon to report the lost phone, which didn't have a lock screen. I was worried because I used it for online banking, bill payments, photos, and videos. Although I now realize I should have had a lock screen, I called Verizon to report it. However, now, despite regularly paying for my prepaid phone at a Verizon store in advance each month, I'm being told by various Verizon [redacted] numbers that I'm not considered a Verizon customer.

My 84-year-old mother, Ida Rieda Morton, placed an order for a new phone and TV service. She does not have a cell phone or internet and is now looking to cancel the order. Unfortunately, she does not have the order number or pin to proceed. We both endured long wait times on the phone and I attempted a chat session where assistance was not provided. She is unclear about the TV stations included and resides with my sister who already has a landline. To assist with the cancellation, please contact her at [redacted]. Her details are: Ida Reida Morton, [redacted] Copperas Ln, Henrico, VA [redacted]. The new number was supposed to be [redacted]. Your help in addressing this matter is greatly appreciated. Thank you, M. Standbridge.

I have been struggling without success to transfer my phone line from Xfinity Mobile to my Verizon account. I've lost service on my phone and have spoken to many Verizon representatives in the Porting Department. They've cited various issues such as an incorrect zip code, account number, and pin number, which I have since updated, but I still have NO SERVICE. I am beyond frustrated and considering canceling my Verizon service altogether. I've dedicated countless days to resolving this issue. Yesterday, I was on hold for 55 minutes with one representative and was passed around to different Verizon departments. I was reassured multiple times that service would not be interrupted during the transfer, yet my phone has been without service for about 48 hours. I sincerely hope someone can assist me in resolving this ongoing problem.

I recently upgraded from a Samsung S3 to a Note S9 and transferred all information. My new phone is unlocked but originally from T-Mobile. I received and installed a new Verizon SIM card on 4/30, hoping it would enable calls, but it did not work. I am associated with Fern Shafer, and all assistance seems directed to her, making it challenging to get help from Verizon. Her account ends in 4[redacted]1 with pin [redacted]. I am seeking guidance on activating my service on the S9. What further details do I need to provide for assistance with this issue?

I received a text at [redacted] regarding a new phone purchased for a line on our family plan. Although the phone was not for my line, my number was used in the transaction for my daughter's line. The text specified the phone purchased and warned it would be discarded if not confirmed. The level of detail seems too coincidental, suggesting a potential security breach in Verizon's customer service. 1. I am not the account owner, as their number differs from mine, but I had authorization from the owner for this purchase. 2. The phone arrived in my daughter's name through UPS, not mine, and her number is different from mine as well. 3. How do scammers know my phone was linked to this purchase, or that we made it recently? We only got the phone yesterday and received texts today. I have a screenshot of the text for your review. Please investigate this promptly. Thank you.

I have been trying to activate my new phone and have been on hold with customer service for over 2 hours. If my phone isn't transferred tonight, I risk losing my number. This is frustrating as I've had issues with UPS delivering my daughter's phone early. It is unacceptable to be hung up on after such a long wait. I am very upset and need assistance with this matter. I will not let this go and will escalate this if not resolved promptly.

I reported an outage in January for phone number [redacted], declined repair, and requested service cancellation. Despite multiple calls to explain the situation, I received another bill for three months. I was assured the issue was resolved by a friendly agent, but it was not. I requested confirmation of service discontinuation to be sent to [redacted] Tampa Place, Heathsville, Virginia. I acknowledge owing for the month of January due to delayed notification of no service. I sent a mail detailing the situation last Friday. Please check for service discontinuation and ensure correct billing.

I own a Samsung S10 Plus, and every time it updates, it encounters issues such as missing apps and changes in app settings. I am very disappointed with the S10 Plus. I want to switch to a different phone without incurring additional costs so I can upgrade to a new model without spending a fortune. On our family plan, I have three phones, and my daughter is also using the S10 Plus and experiencing similar problems. I pay a significant amount for these devices and expect them to function properly without any issues.

I am interested in watching "Killing Eve" after a recommendation from my sister-in-law in England. I found it available on BBC America through on-demand, which is included in my package. However, I was surprised to see charges for each episode on my account. I decided to watch one episode to try it out and then opted to order the full season. My husband informed me of the per-episode charges yesterday. This additional cost is becoming burdensome on top of our other subscriptions. I am hoping for assistance in resolving this issue. I prefer speaking with a representative directly as emailing or using chat is inconvenient for me. Your help is appreciated. Thank you, Linda R.

I am disputing the validity of the debt outlined in your collection notice. The timeline of events surrounding the closure of my Verizon Wireless account is crucial to understand the situation. On 8/31/19, I visited the Verizon Store to request the closure of my account and requested a final billing. On 1/1/[redacted], I settled a billing statement for services up to 9/13/[redacted] and was assured by a representative that it was the final bill. Subsequently, I received an additional bill for $[redacted].50 despite being informed that all services were terminated. Upon contacting customer service, I was abruptly disconnected after explaining the situation. I believed this issue would have been resolved internally, but the collection letter proves otherwise. I am unwilling to pay for services I did not utilize, especially due to Verizon Wireless' oversight in not closing the specific line in question.