Just bought home based on the previous home owner having Verizon internet in the home...

GetHuman-typhtar's customer service issue with Verizon from January 2020

Help with my Verizon issue
First: share to improve GetHuman-typhtar's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-typhtar may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-typhtar's own words
Just bought home based on the previous home owner having Verizon internet in the home. Now as I'm trying to switch my service over, I'm told they were "grandfathered in" and internet service is no longer available at my address. Though phone service is. This is completely unacceptable. Why would you take service away from potential customers when you already have all equipment set up at that address? I need someone to see this and answer why they can't be bothered to provide internet service to all customers - especially when the last person at that address used this service.

GetHuman-typhtar did not yet indicate what Verizon should do to make this right.

How GetHuman-typhtar fixed the problem

We are waiting for GetHuman-typhtar to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-typhtar
Jan 27th, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2786 others
0 customers following this


GetHuman-typhtar started working on this issue
Jan 27th 3:02pm