Just bought home based on the previous home owner having Verizon internet in the home...

GetHuman-typhtar's customer service issue with Verizon from January 2020

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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-typhtar's own words
Just bought home based on the previous home owner having Verizon internet in the home. Now as I'm trying to switch my service over, I'm told they were "grandfathered in" and internet service is no longer available at my address. Though phone service is. This is completely unacceptable. Why would you take service away from potential customers when you already have all equipment set up at that address? I need someone to see this and answer why they can't be bothered to provide internet service to all customers - especially when the last person at that address used this service.

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Verizon

Customer service issue
Reported by GetHuman-typhtar
Jan 27th, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2786 others
0 customers following this

Timeline

GetHuman-typhtar started working on this issue
Jan 27th 3:02pm