I was on Chat with a representative about my verizon wireless yesterday afternoon. Aft...

GetHuman2219059's customer service issue with Verizon from February 2019

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Help with my Verizon issue
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The issue in GetHuman2219059's own words
I was on Chat with a representative about my verizon wireless yesterday afternoon. After awhile they transferred my to another person who I thought had solved my problem.*I have had a wireless flip phone close to ** years. About ** years ago I added * more phones. Not long after my brother got a free phone and I cancelled his number. Now I was left with * phones ***-***-**** and ***-***-****. On February *, I had transferred my phone * to another phone with a different carrier and I expected the old phone would been cancelled in a couple business days. It was not that is why I called yesterday. I thought it was resolved and it is with ***-***-**** but ***-***-**** is still active and I wanted the account closed.*Can you help me?*I have autopay that is taken out on the **th of the month for both lines. I do not want to pay another month for a phone I can't use. Also the person ***-***-**** purchased another phone but did not take the number. Since my phone was the original in the account I assumed that this one would be terminated also. *My account * ****-***** and pin *****.*My landline is ***-***-*****Name Maria J Dalu Somerset, MA *****
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Verizon

Customer service issue
Reported by GetHuman2219059
Feb 16th, 2019 - 8 mons ago
I have an issue with Verizon too
Not resolved
Seen by 6 customers so far
Similar issue to 4705 others
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Timeline
GetHuman2219059 started working on this issue
Feb 16th 1:09am