This is what Chat rep David told me about one am on ****. I went through the process, a...

GetHuman-heiditat's customer service issue with Verizon from January 2019

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The issue in GetHuman-heiditat's own words
This is what Chat rep David told me about one am on ****. I went through the process, accepted the quote and was told I would receive a confirmation email in ** hours. The email hadn't come by the evening of ****. On to a new chat rep Tristan who worked for over an hour to resolve the issue. Bottom line: This deal was not shown as process and I was told it was no longer available. The system failed. I want the deal I was originally told, by the Verizon system, I was had received. All the details follow.*Account ****-***-***-****-***Heidi L Tate****-***-******Verizon order number PA************Your order summary*Services ordered*Services and discounts*Monthly amount*NewFios Internet ********$***.***New$** Agreement Incentive thru Jan **, *****-$**.***New$** Agreement Incentive thru Jan **, *****-$**.***New$* ** Mo. Internet Contract Discount thru Jan **, *****-$*.***ExistingRent: Fios Quantum Gateway Router*$**.***ExistingValued Customer $** for ** Months*-$**.***Estimated Monthly Subtotal*$**.***Taxes, Fees and Other Verizon Charges*$*.***Estimated Monthly Charges*$**.***What to expect on your Jan **, **** bill***Verizon bills a month in advance. Your first bill with these services will vary due to partial month charges, one-time charges and duration of promotional discounts.*Estimated Monthly Subtotal*$**.***Change in Service and Partial Month*Hide details*-$*.***Services Added*Fios Internet ********$**.***$** Agreement Incentive thru Jan **, *****-$*.***$** Agreement Incentive thru Jan **, *****-$*.***$* ** Mo. Internet Contract Discount thru Jan **, *****-$*.***Services Removed*Fios Internet ********-$**.***$** Special Bonus Discount Included*$*.***$** Exclusive Online Order Discount Included*$*.***Verizon Fios Internet Service*-$*.***One-Time Charges***One-Time Charges Subtotal*$*.***Estimated Bill Subtotal*$**.***Taxes, Fees and Other Verizon Charges*$*.***Estimated Bill*$**.**
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Verizon

Customer service issue
Reported by GetHuman-heiditat
Jan 15th, 2019 - a mon ago
I have an issue with Verizon too
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Jan 15th 6:33am