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GetHuman-lynndonn's customer service issue with Verizon from December 2018

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Top Tip from another customer
If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman-lynndonn's own words
Get my cell pho e back to working gy payment has been paid ... I signed up for the auto pay and when it ask me to update went my card account and did that*It said I was on the **$ plan*It said I had *$ on my account.i cod use anytime.and plus I was suppose to save an additional *$ for sign in up for auto pay.it said to make a **$ payment with my card on file and I did and it took **.**$ offy card I have on file andy service didn't renew andy phone is now not working but when I call the payment center it says to pay **$ so something is wrong I have already paid it and got a email confirming my payment went threw of **.**$ so why isn't my phone working.i have done paid myonthly service and my cell is not working cell mber ***-***-****..
Hello howu longer I got to wait to get a call back..
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Verizon

Verizon wireless..
Customer service issue
Reported by GetHuman-lynndonn
Dec 7th, 2018 - 5 mons ago
I have an issue with Verizon too
Not resolved
Seen by 14 customers so far
Similar issue to 3382 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security