My name is Monica Winbush. I had my phone service canceled until I get a new one.i spok...

GetHuman1668673's customer service issue with Verizon from December 2018

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The issue in GetHuman1668673's own words
My name is Monica Winbush. I had my phone service canceled until I get a new one.i spoke with an agent she told me that whenever I get a new phone,that my unused service will be added to account. The phone said you are on a $** plan add money to your account.i was wondering why my unused service didn't roll over to my new phone.every one that is or was a verizon Customer doesn't have to pay until january.there was no money credit to my account and am still a verizon customer. A guy told me that his phone hadn't been on for years but he had money to his account.
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Verizon

Customer service issue
Reported by GetHuman1668673
Dec 1st, 2018 - 6 mons ago
I have an issue with Verizon too
Not resolved
Seen by 4 customers so far
Similar issue to 3195 others
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Timeline
GetHuman1668673 started working on this issue
Dec 1st, 2018 5:47pm