have had an issue with my bill since Monday. On Monday I saw that my auto debit did not...
GetHuman-jdwodarc's customer service issue with Verizon from November 2018
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Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman-jdwodarc's own words
have had an issue with my bill since Monday. On Monday I saw that my auto debit did not debit my account. I spoke to someone on Monday and they told me that because I changed my auto pay in the middle of the month the auto pay wouldnt take affect until next month so I need to pay it. I was assured that I would not be double charged. On Tuesday I noticed I was double charged and I spoke to someone again who assured me I would get a refund. Confirm * PH*******. Today I noticed my bank account is now in an overdraft and I am being charged for that by my bank. I spoke to someone again today that told me the refund could take from **-** hours. This is not acceptable since I will be charged daily by my bank and I should not have to cover this especially since I was told on Monday I would not be double charged, Will Verizon be covering my over draft fees? I became a customer in July because I hear great things about Verizon but I have had nothing but issues with my billing. I would like for either these over draft charges to be refunded back to me or to get it credited on my next bill. I have tried chatting online with support and over the phone and have only been told my bill will be credited in **-** hours,
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