verizon gets an "F" for their customer service

GetHuman1643396's customer service issue with Verizon from November 2018

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If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.

The issue in GetHuman1643396's own words

trying to get my voiceail restored ... I just want my verizon cellphone voicemail restored. it has been completely nonexistent for nearly * MONTHS! i have invested COUNTLESS hours on the phone, and in verizon live chats trying to get this service back. Verizon's latest contact with me was by text, which stated that my voicemail is now back on my device. while the ICON is there on my phone's home screen, it does not work. It just connects me to a standard "BUSY" signal. The same goes for ALL methods of accessing my voicemail. I just want it BACK.

I really deserve better service- I'm paying for a plan that includes voicemail, and they are NOT delivering what I'm paying for.

While I freely admit that verizon DID INDEED credit my account for one month of service, this does NOT repair the problem of no voicemail. This is all I'm asking for.

I have been a verizon wireless customer for * years. I have not done anything to CAUSE the problems I am presently experiencing, and only seek to return to what I started with, nothing more.

Yes, I've tried ALL the phone *'s and internet links I can find for verizon's "** hr. customer service" AND "** hr. technical support" and "verizon live chat".

I have an issue with Verizon too

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I just received a voicemail that said this was Verizon and my service would suspended I want the voicemail feature on my Verizon home telephone service disabled.Verizon has been nothing but a problem Just want to confirm that my account with Verizon is terminated in full for acc...Want to switch to Verizon.. need prices My Verizon account was locked (***-***-****) that's my Verizon number they I shou...I want to unlock my phone from Verizon.

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Verizon

Verizon wireless prepaid

Customer service issue

Reported by GetHuman1643396

Nov 28th, 2018 - 9 mons ago

I have an issue with Verizon too

Not resolved

Seen by 9 customers so far

Similar issue to 3102 others

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Items needed

PIN on Account

Name of Account Holder

Phone Number

Email on Account

Billing Address

Last 4 of Social Security

Timeline

GetHuman1643396 started working on this issue

Nov 28th, 2018 5:48am

GetHuman1643396 used the GetHuman Phone to get a rep from Verizon on the line without waiting on hold

Nov 28th, 2018 6:12am

GetHuman1643396 did not talk with customer support

Dec 19th, 2018 1:22am

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I just want my verizon cellphone voic...