verizon gets an "F" for their customer service

GetHuman1643396's customer service issue with Verizon from November 2018

23 views | 3102 similar | 0 following
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Top Tip from another customer
If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman1643396's own words
trying to get my voiceail restored ... I just want my verizon cellphone voicemail restored. it has been completely nonexistent for nearly * MONTHS! i have invested COUNTLESS hours on the phone, and in verizon live chats trying to get this service back. Verizon's latest contact with me was by text, which stated that my voicemail is now back on my device. while the ICON is there on my phone's home screen, it does not work. It just connects me to a standard "BUSY" signal. The same goes for ALL methods of accessing my voicemail. I just want it BACK.
I really deserve better service- I'm paying for a plan that includes voicemail, and they are NOT delivering what I'm paying for.
While I freely admit that verizon DID INDEED credit my account for one month of service, this does NOT repair the problem of no voicemail. This is all I'm asking for.
I have been a verizon wireless customer for * years. I have not done anything to CAUSE the problems I am presently experiencing, and only seek to return to what I started with, nothing more.
Yes, I've tried ALL the phone *'s and internet links I can find for verizon's "** hr. customer service" AND "** hr. technical support" and "verizon live chat".
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Verizon wireless prepaid
Customer service issue
Reported by GetHuman1643396
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 3102 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security


GetHuman1643396 started working on this issue
Nov 28th, 2018 5:48am