I had set up an International plan and was told that when I was connected to the intern...
GetHuman1538508's customer service issue with Verizon from November 2018
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1538508's own words
I had set up an International plan and was told that when I was connected to the internet and had internet calling on I would not use any minutes. When I received my bill there was over $*** in charges. When I talked to customer service, Chance who was most polite but had limited authority to help me,said that I also had to have WiFi assist off.**I have been calling from Ireland for several years using internet calling and never had this issue nor was I told that WiFi assist had to be off, nor was it.**Additionally before I left for Ireland I had called in, around September **th, and set up the $**.** a day international plan for my number ***-***-**** and my wife’s ***-***-****.*The plan worked for her line but did not for mine. I know you record the calls so you can go back and hear that I clearly was told that this plan would be active.**So one way or the other, either by WiFi calling or through the $**.** a day international plan, I should not have been charged by the minute for these calls.**Please reimburse my plan for the charges on my last bill, which I paid, and the additional ones on the next bill. I would appreciate immediate attention and feedback as to the status of my account and the resolution to my issue.*Thank you,*John A. Wright****** Antioch Suite ****Overland Park KS. *********-***-****
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