My elderly parents have switched their phone service because they were not happy with t...

GetHuman1229501's customer service issue with Verizon from September 2018

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The issue in GetHuman1229501's own words
My elderly parents have switched their phone service because they were not happy with the service they were receiving from Verizon (delayed repairs, being told that repairs could not*would not be made on their home phone service that they have had for over ** years, they were told that the area where the live isn't good enough to get FIOS and probably never will, etc.) Plus, I am pretty upset for them that they called to get a repair person to come out and fix their service on August **rd but yet the problem was NOT truly identified and no one even tried to fix it until around September **th. That is almost a month while they had to deal with both of their phone lines constantly humming, constantly full of static, no caller ID on either line, etc.

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Customer service issue
Reported by GetHuman1229501
Sep 28th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1895 others
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GetHuman1229501 started working on this issue
Sep 28th, 2018 11:06pm