My Verizon bundle is about to expire within a day or two, and I am trying to decide on...

GetHuman1187821's customer service issue with Verizon from September 2018

1794 similar
0 following
Help with my Verizon issue
First: share to improve GetHuman1187821's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1187821 to get a Verizon rep on the line!
Always use the GetHuman Phone tocall Verizon. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1187821's own words
My Verizon bundle is about to expire within a day or two, and I am trying to decide on which bundle to choose and renew today. I cannot sign in to MyVerizon Account on my computer's web browser even though I entered all the correct security information. Verizon says I entered in the wrong answer to my security question, which is false because I can sign in on Verizon Mobile by entering the same answer. I do not want to renew using my mobile device because the screen is too small to compare channel options in different bundles, so I need to sign in on my computer. I have spent approximately * hours trying to get this to work and to reach someone at Verizon customer service, and am so frustrated that I'm now researching local competitors. If we can resolve this shortly with a customer representative, I'm willing to stay with Verizon.
GetHuman1187821 did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman1187821 fixed the problem
We are waiting for GetHuman1187821 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Verizon email you?
This email address isn't valid
Follow this issue
See how GetHuman1187821 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1187821
Sep 23rd, 2018 - 4 mons ago
I have an issue with Verizon too
Not resolved
Seen by 3 customers so far
Similar issue to 1794 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman1187821 started working on this issue
Sep 23rd, 2018 5:44pm