Have Moto Z that suddenly drains the battery and shuts off at **% **% **% battery left...

GetHuman-uwildc's customer service issue with Verizon from June 2018

Help with my Verizon issue
Top Tip from another customer
If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman-uwildc's own words
Have Moto Z that suddenly drains the battery and shuts off at **% **% **% battery left. Have removed *GB from internal files **GB of **GB per your tech support did not fix it. I'm medium user and I have not loaded any new apps. What is going on?
GetHuman-uwildc did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman-uwildc fixed the problem
they sent me a new phone as it was a software issue they couldn't fix
Please help with my Verizon issue
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Verizon

Customer service issue
Reported by GetHuman-uwildc
Jun 8th, 2018 - a yr ago
I have an issue with Verizon too
Fixed
GetHuman-uwildc shared how to fix
Seen by 6 customers so far
Similar issue to 271 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-uwildc started working on this issue
Jun 8th, 2018 10:17pm
GetHuman-uwildc indicated the issue is not fixed yet.
Jun 8th, 2018 11:30pm
GetHuman-uwildc confirmed the issue is fixed. Hooray!
Jul 30th, 2018 2:10am