Have a Moto Z Force. All of a sudden, when I make or receive calls, people can't hear m...

GetHuman-janetblv's customer service issue with Verizon from June 2018

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Help with my Verizon issue
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The issue and preferred resolution, in GetHuman-janetblv's own words:
Have a Moto Z Force. All of a sudden, when I make or receive calls, people can't hear me. I've. Turned the phone off for * minutes then turned it back on. I've pressed on the up and down volume buttons at the same time for ** seconds. No luck. HELP please. It's a brand new phone replacement from you.
I trust that Verizon will make this right and come up with a resolution that is fair.
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Verizon

Customer service issue
Reported by GetHuman-janetblv
Jun 4th, 2018 - 19d ago
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GetHuman-janetblv started working on this issue
Jun 4th 3:49pm