Hi- I moved and canceled my landline in August, September, and October. For some reason...

GetHuman-aspergil's customer service issue with Verizon Land Line from December 2018

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The issue in GetHuman-aspergil's own words
Hi- I moved and canceled my landline in August, September, and October. For some reason, I am continuing to be billed on my Capital One credit card for the $*.** vacation payment. I just got my credit card bill showing the recurring payment for November **. I keep trying to cancel the phone, and I keep being told that it already has been cancelled. The telephone number was ***-***-****. **Several years ago, I had two other hard lines at that location (**** State Route **, Aurora NY *****). One was for a dedicated fax line. The other line, ***-***-****, was the home phone number, which I moved to the other house on the property, switching the service to Time Warner cable, for internet and cable phone. No longer a land line. I was told by friends that, when they dialed the old ***-***-**** number, they got a curious recording that says "THE VERIZON WIRELESS CUSTOMER IS NOT AVAILABLE AT THIS TIME. PLEASE TRY YOUR CALL AGAIN LATER." **What is going on???? That number was never a Verizon Wireless number! And why am I still being billed!!!???**This is crazy!!!

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Verizon Land Line

Customer service issue
Reported by GetHuman-aspergil
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 744 others
0 customers following this

Timeline

GetHuman-aspergil started working on this issue
Dec 22nd, 2018 9:59pm