I tried to call customer service to get my current package changed from Triple Play to...

GetHuman-kspcap's Change Plan issue with Verizon FiOS from January 2020

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The issue in GetHuman-kspcap's own words
I tried to call customer service to get my current package changed from Triple Play to Mix and Match as advertised on the internet. The person I spoke with is foreign, does not understand what I want and indicates that I can only make the changes with mix and match on the internet. I WANT TO SPEAK WITH SOMEONE ON THE PHONE ABOUT THE CHANGES I WANT TO MAKE AND HAVE THEM MAKE THEM - PLEASE SUPPLY ME A NUMBER WHERE I CAN SPEAK WITH SOMEONE IN THE UNITED STATES WHO UNDERSTANDS ENGLISH AND CAN MAKE THE CHANGES. ALTERNATIVELY GIVE AN ADDRESS WHERE I CAN PHYSICALLY GO AND SPEAK WITH SOMEONE WHO CAN MAKE THE CHANGES - YOUR CUSTOMER SERVICE AT THIS TIME IS HORRIBLE. I DO NOT WANT EMAILS I WANT TO SPEAK TO SOMEONE - KSPCAP***@VERIZON.NET phone number is ***-***-****. If you folks can't oblige - please cancel my service.**Thanks,**Chuck Pringle

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Verizon FiOS

Change Plan issue
Reported by GetHuman-kspcap
Jan 28th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 1412 others
0 customers following this

Timeline

GetHuman-kspcap started working on this issue
Jan 28th, 2020 12:09am