I have ordered Verizon router, we were told to just plug it in. The product didn't come...

GetHuman4235166's customer service issue with Verizon DSL from January 2020

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The issue in GetHuman4235166's own words
I have ordered Verizon router, we were told to just plug it in. The product didn't come with any instructions. We had plugged the product in and have nothing happen. The light on the modem is blinking red. And is not picking up the dsl. I need to get help, I have a full time job that requires me to have WiFi and I have been dealing with problems for over four days. I don't want to cancel this and have to go anywhere else. This is not how Verizon I thought operates with their customers. This needs fixed now

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Verizon DSL

Customer service issue
Reported by GetHuman4235166
Jan 11th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 143 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman4235166 started working on this issue
Jan 11th 7:12am
GetHuman4235166 indicated the issue is not fixed yet.
Jan 11th 12:23pm
GetHuman4235166 indicated the issue is not fixed yet.
Jan 11th 1:28pm