When I called to have my home phone installed I was told DSL service was available. Th...

GetHuman3649399's customer service issue with Verizon DSL from September 2019

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The issue in GetHuman3649399's own words
When I called to have my home phone installed I was told DSL service was available. The router was sent out and when installed I had limited access. I received the email below from customer service: During the initial phases of the ordering process, it appeared that your line would qualify for High Speed Internet, unfortunately, one of the following factors effects our ability to deliver Verizon High Speed Internet service on your line ending in ****. Your home is too far from the Verizon central office from which you are served.We have reached capacity for the Verizon central office from which you are served. There is equipment on your line that would result in interference if service were installed.We apologize that we are unable to provide Verizon High Speed Internet service to your home.*Please explain why I would be told I could have DSL when, in fact, it seems that I can not.

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Verizon DSL

Customer service issue
Reported by GetHuman3649399
Sep 27th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 539 others
0 customers following this


GetHuman3649399 started working on this issue
Sep 27th, 2019 4:13pm