Need to be able to login to the modem box and set it to bridge mode

GetHuman627833's customer service issue with Verizon DSL from April 2018

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Help with my Verizon DSL issue
Before contacting them, items GetHuman627833 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman627833's next move: have a Verizon DSL rep call.
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The issue and preferred resolution, in GetHuman627833's own words:
The problem I ran into: Need to be able to login to the modem box and set it to bridge mode
I trust that Verizon DSL will make this right and come up with a resolution that is fair.
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Verizon DSL

Customer service issue
Reported by GetHuman627833
Apr 25th, 2018 - 3 mons ago
I have an issue with Verizon DSL too
Not resolved
Seen by 2 customers so far
Similar issue to 65 others
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Timeline
GetHuman627833 started working on this issue
Apr 25th 3:21pm