I got a new card in the mail, and once it said I activate it the money I have left in m...

GetHuman-dajackso's customer service issue with Ventra Chicago from June 2018

Help with my Ventra Chicago issue
The issue in GetHuman-dajackso's own words
I got a new card in the mail, and once it said I activate it the money I have left in my old card will transfer and It never did. I have the ventra app and I was putting money thinking my new card will be attached to the app but it wasn’t. Also ventra logged me out of my app and I haven’t had to religion in on years and I had to do the reset password. I got the link and I’ve been trying to change my password for days and it’s not accepting any of my new passwords it’s realky getting annoying. I had to take Uber’s since I can’t even get into my card.
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Ventra Chicago

Customer service issue
Reported by GetHuman-dajackso
Jun 6th, 2018 - a yr ago
I have an issue with Ventra Chicago too
Fixed
Seen by 13 customers so far
Similar issue to 30 others
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Timeline
GetHuman-dajackso started working on this issue
Jun 6th, 2018 3:21pm
GetHuman-dajackso indicated the issue is not fixed yet.
Jun 7th, 2018 5:07pm
GetHuman-dajackso indicated the issue is not fixed yet.
Jun 7th, 2018 5:07pm
GetHuman-dajackso indicated the issue is not fixed yet.
Jun 7th, 2018 5:21pm