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Ventra Chicago Customer FAQ

Top Answers & How-to Guides

What is Ventra Chicago's Phone Number?

The question we are asked most often is about how to talk to Ventra Chicago customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I set up a new Ventra account?

To set up a new Ventra account, users need to visit the official Ventra website or download the Ventra app. They will enter...

How can I update my personal information associated with my Ventra account?

Individuals can update their Ventra account information through the Ventra App or website by accessing the account settings....
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Recent Ventra Chicago Customer Questions

Can I use the ventra app on my phone to pay for fares?

Yes, you can use the Ventra app on your phone to pay for fares. The app allows you to purchase and store transit passes, manage your Ventra account, and pay for rides on trains and buses.
Asked Dec 17, 2025 3:56 PM

Help me with my Ventra Chicago customer service issue

Fare Payment Options

What types of fare payment can I use with Ventra?

Ventra Chicago provides several ways to pay fares, including the Ventra Card that can be loaded with funds or passes, the...
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Are there discounts available for seniors or students on Ventra fares?

Ventra Chicago provides discounts on fares for seniors aged sixty-five and older as well as students in grades K through twelve...
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Using Ventra on Transit

Can I use Ventra on buses and trains?

The Ventra system allows users to pay fares on both Chicago buses and trains. It simplifies payments by using a Ventra Card,...
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What are the benefits of using a Ventra card for public transportation?

The Ventra card provides several benefits for public transportation in Chicago, including convenience for seamless access to...
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Can I use my Ventra card to pay for rideshare services?

The Ventra card is intended for Chicago Transit Authority services and cannot be used for rideshare payments like Uber or Lyft....
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Ventra Card Services

Where can I find Ventra vending machines?

Ventra vending machines are available at many locations in the Chicago Transit Authority system, mainly at train stations, bus...
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Is there a fee for obtaining a Ventra card?

There is generally a fee of around five dollars for obtaining a standard Ventra card, covering its production and activation....
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Can I transfer funds from one Ventra card to another?

Currently, Ventra Chicago does not allow users to transfer funds between different Ventra cards since each card functions...
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Where can I go to resolve issues with my Ventra card?

To resolve issues with a Ventra card, individuals can start by visiting the Ventra Chicago website for FAQs and troubleshooting...
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What is the procedure for reporting issues with Ventra service?

To report issues with Ventra service, users should first check the official website for updates on service problems. Specific...
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What should I do if my Ventra card is lost or stolen?

If a Ventra card is lost or stolen, users should promptly take measures to secure their funds. They can visit the Ventra...
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Account Management

How can I set up a new Ventra account?

To set up a new Ventra account, users need to visit the official Ventra website or download the Ventra app. They will enter...
Read more

How can I update my personal information associated with my Ventra account?

Individuals can update their Ventra account information through the Ventra App or website by accessing the account settings....
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