I'm having challenges with Venmo. **When I try to send a payment, I keep getting error...

GetHuman6119776's Trouble Sending a Payment issue with Venmo from May 2021

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The issue in GetHuman6119776's own words
I'm having challenges with Venmo. **When I try to send a payment, I keep getting error messages saying "Payment declined. There was an issue with your payment. Try again later." I get that message when I try to use the app. When I use the computer, I get a message that says "There is no public feed. Please try again in a few minutes." I have no idea what this means (other than try again in a few minutes, which I've done repeatedly). **I have enough in my account (barely) so that shouldn't be the issue. **I emailed Venmo but pretty much got an automated response. Here's what they said: Hello Frank!*This is Jenny from Venmo Support, I do understand why this is important for you and I would be more than happy to help you with this inconvenience.**It looks like your payment is being declined by our system. This generally happens because a transaction has raised a security flag.*This doesn't necessarily mean that you've done something wrong, as the declines are automated by our system. I'm very sorry about the inconvenience here, but at this time we are not able to override these declines. For security reasons, customer-facing teams are not able to see the exact reason for the decline, but in some cases, you may be able to try the payment again later.**If this is a time-sensitive payment, we understand you may need to use a different payment processor, such as our parent company, PayPal.**Your satisfaction means everything to us.*Please do not hesitate to reach back to us with any questions or additional concerns. I'll be happy to help you out! Keep safe!

GetHuman6119776 did not yet indicate what Venmo should do to make this right.

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Trouble Sending a Payment issue
Reported by GetHuman6119776
May 27th, 2021 - a year ago
Not resolved
Seen by 122 customers so far
Similar issue to 4662 others
0 customers following this


GetHuman6119776 started working on this issue
May 27th, 2021 6:58pm

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