My message to PayPal executives:**I am emailing you because I have a problem with the...

GetHuman5531593's Account Access issue with Venmo from December 2020

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The issue in GetHuman5531593's own words
My message to PayPal executives:**I am emailing you because I have a problem with the Venmo platform which froze my account. **I am homeless and I am in desperate need of my unemployment benefits that came to my account. Before I escalate this to various media and consumer groups I would like to forward you the information that I provided to your Venmo representatives who only moments after opening my emails permanently froze my account. **I was in compliance with her request and I had no control over the fact that the GA Dept of Labor paid all my back benefits all at once which may have violated your policy. I also explained that due to my homeless status, I had to pay a substantial amount for back rent for being allowed to stay while my unemployment benefits were being processed. **Please review my documents compared to what was requested. PLEASE NOTE THAT THE DOCUMENT UPLOAD SCREEN WOULD NOT ALLOW ALL MY DOCUMENTS TO BE LOADED IN THE SAME SUBMISSION. Therefore, because of this which was out of my control, I could not give all documents at once. **Again, I am homeless and can not wait *** days for my funds, please help. **Thanks

GetHuman5531593 did not yet indicate what Venmo should do to make this right.

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Venmo

Account Access issue
Reported by GetHuman5531593
Dec 7th, 2020 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5608 others
0 customers following this
Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN

Timeline

GetHuman5531593 started working on this issue
Dec 7th, 2020 9:35pm
GetHuman5531593 indicated the issue is not fixed yet.
Dec 8th, 2020 1:39am
GetHuman5531593 indicated the issue is not fixed yet.
Dec 8th, 2020 6:05am
GetHuman5531593 indicated the issue is not fixed yet.
Dec 8th, 2020 6:06am

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