Venmo Customer FAQ

We understand account suspensions can be frustrating. The best course of action is to follow the on-screen instructions in the Venmo app or website regarding suspended accounts. Typically, you may be required to verify your identity or update your account information. Be sure to check any emails from Venmo that might provide further details on why your account was suspended and what steps you need to take to resolve the issue.

To determine if your Venmo debit card is disabled, you can check the Venmo app. Navigate to your account settings and look for the card management section. It will indicate whether the card is active or disabled. Additionally, if you attempt to use the card and the transaction fails, it may be a sign that the card is inactive.

If you're locked out of your Venmo account because the verification code was sent to your trash, try checking your email's spam or junk folder as well. You could also consider checking your linked phone number for a text message if it's set up for verification. If you still cannot access your verification code, there is a link to the most up-to-date contact information right here on this page, where you can find assistance.

Yes, you can link a savings account to your Venmo account. Simply go to the "Settings" section, select "Payment Methods," and then you can add your savings account information. Ensure that your bank account is eligible for linking to Venmo.

This pop-up suggests that your current payment method may not be working. You can try using your Venmo balance or select a different bank account or card linked to your Venmo account. If issues persist, refer to the Help Center for additional troubleshooting tips.