I have forgotten my venmo account information *passcode to log in. When Venmo sends me...

GetHuman5048133's Account Access issue with Venmo from July 2020

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Before contacting them, items GetHuman5048133 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5048133's own words
I have forgotten my venmo account information *passcode to log in. When Venmo sends me an email to verify my identity, the email address is incorrect! My email associated with my account @tanner-Knecht-* SHOULD BE *****@***.com but the confirmation email says we sent an email to *****@***.com (notice the Gmail is spelled wrong!) So the email for me to respond to verify my identity is going to an incorrect email address. The credit*debit card number I had associated with that account is no longer valid so I cannot verify my identity with that info. There was a payment made to my venmo account on ******* for **$ on and I have no way to access the account. my phone number is **********.

GetHuman5048133 did not yet indicate what Venmo should do to make this right.

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Venmo

Account Access issue
Reported by GetHuman5048133
Jul 9th, 2020 - 2 years ago
Not resolved
Seen by 66 customers so far
Similar issue to 3611 others
0 customers following this

Timeline

GetHuman5048133 started working on this issue
Jul 9th, 2020 6:26pm

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