Venmo Customer Service Issues

A friend mistakenly sent money to an old account of mine that I don't use. I need the funds to be returned to them promptly. Unfortunately, I am unable to access that account or recall the necessary details to transfer the money to my current account. The money was meant to be sent to Donna - Levin's - 2, not Donna - Levins - 1. Once the funds are transferred out of Donna - Levins - 1, I would like that account to be closed. Regrettably, I cannot remember the password for the old account or even the associated email address.

I recently closed my Venmo account and created a new one. However, I am unable to use my card on the new account as it is still connected to the old account. I kindly request to have all the cards linked to my old account permanently removed so I can use them with my new account. Please delete all the cards associated with my previous account. Thank you. Email: harmeyerl[at]yahoo.com Name: Larry H.

I have frequently used my credit card on Venmo. On September 1, I agreed to a 3% fee for credit card use. However, I was not informed by Venmo beforehand that it had become a money transfer service, resulting in an unexpected $10 cash advance fee from Citi bank. I would have used my bank account if I had known about this change. I was only aware of the 3% fee and not the switch to a money transfer system. I am requesting the removal of the Cash Advance fee.

I took an online survey that didn't complete, but now I noticed a $[redacted].95 charge on my Venmo card. I attempted to dispute it on Monday, September 7, but as it was Labor Day, Venmo was closed. Following the instructions, I deactivated my card, hoping to avoid the charge. To my dismay, Venmo still deducted the funds from my bank account without authorization. I urgently require the money to be reimbursed back into my account.

I am having trouble signing into my account. I have two email addresses and I'm not certain which one I used here. After trying to sign in with both accounts, I didn't receive any information in either of my emails to proceed when prompted. When I reach the phone number verification step, it says it is already on file. I also require help recovering my password. This is where I am currently stuck. Is there any way you can assist me with this problem?

I have reached out to support multiple times regarding my Venmo account while traveling. I received money from my daughter, and when I tried to transfer it to my bank card, my account got frozen. I've been stranded, sleeping in my car for days with my two kids, and customer service has not helped resolve it urgently. I'm frustrated it's taken this long - 5 days - and being told only an account specialist via email can fix it. This delay is outrageous, especially considering my situation with no access to funds. I urgently need my account unfrozen to buy medication and secure shelter for my kids. Contact me at [redacted] or [redacted]

I attempted to send a $[redacted] payment to Diana-Witt-6 on 9/14/20, but she has a new phone number, causing issues with the transaction. Diana-Witt-6 is my mother, and we have spent more than 2 hours trying to resolve this problem. Unfortunately, Venmo lacks customer service availability, making it difficult to get assistance. My mother is feeling stressed about this situation. I kindly request that this issue be rectified promptly by updating Diana-Witt-6's phone number from [redacted] to [redacted] so she can receive the $[redacted] payment. If this cannot be done, I ask that the $[redacted] transaction be canceled so I can resend it to her other Venmo account, @Diana-Witt-8. I rely on Venmo frequently for my business transactions as @Nicole-Monroe-41, and I expect better support than what has been provided so far. Thank you for your help in addressing this matter efficiently.

I recently obtained a new phone and bank account, and now I'm facing an issue with verifying my identity using my old phone number or bank card, both of which I no longer have access to. I have already contacted customer support via email, but I have not received a response yet. I have the necessary details like email, password, username, and the original phone number associated with my account. However, I am unable to complete the verification process on my new device without the old phone number or bank card. Due to COVID-19, I am unable to reach them over the phone, so all I can do now is wait for their email response.

I need assistance getting a refund for the transactions made to Khoa Ly. Yesterday, I used my debit card to pay for a purchase on hoffmaneurogreatdane.com. The seller took ***$ and ***$ from my bank account through Venmo. I have blocked my debit card, but the funds were transferred to ***-***-****. The seller, Khoa Ly, is unresponsive and has blocked my calls. I require the ***$ to be returned promptly. I have reported this as fraud to my bank and tried contacting Venmo without success. My username is Brooklynne-Edgar.

Dear Community, I am seeking help with an issue I encountered with Venmo recently. I attempted to send a $[redacted] deposit for an Air B&B room in LA to an individual named Ildiko Nemeth through Venmo. Unfortunately, I mistakenly sent the money to a different individual with the same name. I have tried reaching out to Venmo's customer service but have been unable to get a resolution. I followed the correct steps to rectify the situation, including requesting the money back from the unintended recipient, but have not received a response. As my travel plans are approaching, I am anxious to resolve this quickly. The lack of customer support and safeguards in place for such errors is concerning. I have contacted my bank to file a dispute and shared all the details with them. I would appreciate any assistance or guidance from the community on how to resolve this matter promptly. You may reach me at the provided email or phone number. Thank you for your help. Best regards, Ruth M. Russell

While using Venmo, I accidentally sent multiple $60 payments to a stranger. After contacting Venmo, they were unhelpful and now I can't access money needed for my work. Venmo took the funds and now I can't receive job requests, affecting my work-from-home income. They didn't resolve the issue properly, causing me to lose money. I had $[redacted] deposited, which Venmo took, resulting in an overdrawn account. This situation is a disaster. If Venmo could address this problem and return the money I deposited, I would appreciate it. I am willing to pay the remaining amount owed once I am able to work again.

I've contacted Venmo because I haven't logged in for over five years. My account email is [redacted], and my phone number is [redacted]. I'm not receiving any password reset codes or links through email or phone. Is the phone service affected by Covid-19? I just want to log in, but Venmo's process keeps looping without progress.

I deposited a check from my payroll company, Altitude Payroll in Colorado, into my Venmo account under the username Cache Phillips CACHEPHILLIPS. They informed me that the deposit was processed by the bank Corp. on September 29. However, as of today, only $95 has shown up in my Venmo account, not the full amount of over $[redacted]. I am concerned about the missing funds and wondering why the transfer was not instant as expected.

I recently changed my phone number and closed my bank account. Unfortunately, when I tried to log into Venmo, I couldn't access my account. Despite reaching out to Venmo multiple times through calls and emails, I have not received any assistance in the past two years. I've since switched to using Cashapp, which has provided better service. However, I recently received an email from Venmo notifying me that there is still money in my account. I attempted to redeem it but faced the same issue of not being able to access my account. Despite contacting Venmo again, I have not received any help. The email states that I have until November to redeem my account due to inactivity, but I have been trying to access it. This situation is frustrating, and I just want to retrieve my money. The lack of assistance from Venmo has been incredibly disappointing, making this the worst customer service experience I have ever encountered.

Hello! I'm Ella Jensen, a Venmo user. Recently, I found myself in a tricky situation. I met someone who offered to assist me with college financial aid, hoping to alleviate my debt. Regrettably, they gave me a fraudulent check. Believing it was genuine, I agreed to support their supposed "charity" by sending $[redacted] to @Andrew-Dalberg and $[redacted] to @Megan-Buckner-8 on Venmo. Consequently, I lost $[redacted] from my bank account. I urgently need to cancel these transactions to recover my funds. I appreciate any assistance in resolving this issue promptly. Thank you for your understanding and help in this matter.

I'm encountering issues signing up for a Venmo account because my phone number is already being used by someone else. I contacted Venmo and followed their instructions to upload my current phone bill. Despite sending it without redactions and multiple follow-up emails, I have not received a response. It is frustrating not being able to speak with a real person for assistance. They should have a quicker resolution time for such problems, especially now that many companies are providing customer service remotely. The excuse of limited operations due to COVID seems invalid, considering the return to normalcy for many other businesses. It's disappointing to see businesses still using this excuse, given the availability of work-from-home options for customer support roles.

I encountered an issue with my Venmo account earlier this month, which I have never experienced before. When trying to log back in, it stated that my email and password were incorrect, although I was certain it was the correct information. After getting assistance via live chat and somehow managing to log back in, I attempted to re-enter my debit card details but received a message saying the card was linked to another account. I uninstalled and reinstalled the app, only to find myself logged in under my legal name Sarah McNeil instead of my usual name Sarah Butler. I lack documents with my maiden name for verification. After logging out and trying to sign back in, I continuously receive an error message stating incorrect email or password despite changing my password multiple times.

I'm having trouble accessing my account even though I know the password. I recently changed my phone number, so I can't receive the verification code at [redacted]. I can input my Visa card details, but the confirm button isn't working. I've tried on both my iPad and phone with no success. My username is Winter-Eble. I have funds I need to access but can't due to this issue. I believe my linked email is wintereble@yahoo, but I'm unsure as I have multiple email accounts. Please assist me in resolving this quickly. Thank you, Winter E.

I have a recurring charge of $13.80 showing up on my statements for several months now. I previously disputed the charge for June 5th, [redacted] with Dispute ID VM-D-[redacted], which was resolved in my favor. However, I have not been able to contact a human from Microsoft customer service to understand why my Venmo account is being charged monthly. The charges are coming from NNT MSBILLL.INFO WA USA, and I want refunds for all transactions dating back to the first charge until today (10/31/[redacted]). I cannot locate where my debit card is linked to Microsoft for these recurring bills, and I want all transactions disputed, refunded, and blocked from my card. I do not use Microsoft services associated with these charges. Can you please assist me with this issue? Thank you.

Over the last weekend, I noticed several unusually high charges on my bank account from Venmo for questionable items, resulting in my account going into the negative. It's infuriating that someone managed to withdraw $[redacted] through Venmo without detection. I expect Venmo to refund me the money and cover the overdraft fee caused by these unauthorized transactions. I don't recognize the recipients of these large payments and wouldn't have knowingly authorized them. I have contacted Venmo via email, and after an initial response claiming they couldn't locate my account, I haven't received any further assistance. I provided detailed information such as my full name, email, phone number, and last four digits of my debit card. Please address this issue promptly as I am currently dealing with job loss and cannot afford this financial setback.