Paid or unpaid charge??

GetHuman2601197's Account issues with Venmo from March 2019

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Help with my Venmo issue
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Before contacting them, items GetHuman2601197 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2601197's own words
Find out if charges were paid ... On March **th, **** a charge of $**** was made to Conner Smith. This charge, done thu Venmo, was originated from a Wells Fargo Credit card issued to Brian K Schmidt. My question is: On the date, the transaction it went through, Wells Fargo to this date claims there has been no reversal of this payment, and my Venmo account does *not show a reversal. However, it is said that Conner Smith’s Venmo account was reversed due to this charge. How can I get answers to this?
I appreciate Venmo app. It has been very helpful thus far and would love to continue to use it however if the charge has been reversed I would think I should be informed of it not just informing the person who received it
Just let me know whether or not that money was paid to Conner Smith and up-to-date it has not been reversed
I have called Wells Fargo they reply Spohn did saying they did not reverse the charges. I have a statement from Conner Smith’s bank, I also have my Venmo app showing my account and the charge paid. I have called Venmo customer service but they are closed for the evening and now I am writing this second message to tech-support and I have sent one into the customer service department. I’m trying to get this resolved as soon as possible thank you.
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Account issues
Reported by GetHuman2601197
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3516 others
0 customers following this


GetHuman2601197 started working on this issue
Mar 27th, 2019 12:50am