Paid or unpaid charge??

GetHuman2601197's Account issues with Venmo from March 2019

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Help with my Venmo issue
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Before contacting them, items GetHuman2601197 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
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The issue in GetHuman2601197's own words
Find out if charges were paid ... On March **th, **** a charge of $**** was made to Conner Smith. This charge, done thu Venmo, was originated from a Wells Fargo Credit card issued to Brian K Schmidt. My question is: On the date, the transaction it went through, Wells Fargo to this date claims there has been no reversal of this payment, and my Venmo account does *not show a reversal. However, it is said that Conner Smith’s Venmo account was reversed due to this charge. How can I get answers to this?
I appreciate Venmo app. It has been very helpful thus far and would love to continue to use it however if the charge has been reversed I would think I should be informed of it not just informing the person who received it
Just let me know whether or not that money was paid to Conner Smith and up-to-date it has not been reversed
I have called Wells Fargo they reply Spohn did saying they did not reverse the charges. I have a statement from Conner Smith’s bank, I also have my Venmo app showing my account and the charge paid. I have called Venmo customer service but they are closed for the evening and now I am writing this second message to tech-support and I have sent one into the customer service department. I’m trying to get this resolved as soon as possible thank you.
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Venmo

Pay friend*Send money
Account issues
Reported by GetHuman2601197
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3516 others
0 customers following this

Timeline

GetHuman2601197 started working on this issue
Mar 27th, 2019 12:50am