Paid or unpaid charge??

GetHuman2601197's Account issues with Venmo from March 2019

8 views | 3516 similar | 0 following
Help with my Venmo issue
First: share to improve GetHuman2601197's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2601197's next move: call Venmo.
The best way to get your problem resolved is to tap the button below to start calling Venmo. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2601197 may need:
Name on account, Phone number on account, Email address on account, Billing address, and Last 4 digits of SSN
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2601197's own words
Find out if charges were paid ... On March **th, **** a charge of $**** was made to Conner Smith. This charge, done thu Venmo, was originated from a Wells Fargo Credit card issued to Brian K Schmidt. My question is: On the date, the transaction it went through, Wells Fargo to this date claims there has been no reversal of this payment, and my Venmo account does *not show a reversal. However, it is said that Conner Smith’s Venmo account was reversed due to this charge. How can I get answers to this?
I appreciate Venmo app. It has been very helpful thus far and would love to continue to use it however if the charge has been reversed I would think I should be informed of it not just informing the person who received it
Just let me know whether or not that money was paid to Conner Smith and up-to-date it has not been reversed
I have called Wells Fargo they reply Spohn did saying they did not reverse the charges. I have a statement from Conner Smith’s bank, I also have my Venmo app showing my account and the charge paid. I have called Venmo customer service but they are closed for the evening and now I am writing this second message to tech-support and I have sent one into the customer service department. I’m trying to get this resolved as soon as possible thank you.
How GetHuman2601197 fixed the problem

We are waiting for GetHuman2601197 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Venmo's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Venmo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2601197 fixes it.
This email address isn't valid


Pay friend*Send money
Account issues
Reported by GetHuman2601197
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3516 others
0 customers following this


GetHuman2601197 started working on this issue
Mar 27th, 2019 12:50am

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians