Venmo Customer Service Issues

Venmo has frozen my account under the suspicion that I may have been scammed, which is not the case. A recent money transfer to my bank account was interrupted when they put a hold on my account. The funds were supposed to be returned to my Venmo balance by yesterday, but now I am facing issues with the money being stuck between my bank and Venmo. Despite reaching out to Venmo via email multiple times, I have yet to receive any responses.

Venmo Handle: @Derek-Dreyer Phone Number: [redacted] Facebook Linked: Yes On Friday, April 8, [redacted], at 8:03 AM, I received a payment of $[redacted].00 from Sheila Rushworth in my Venmo account. Being a new user with a three-month-old Venmo account connected to my Wells Fargo checking account and credit card, this transaction was meant to cover expenses for my wedding and baby's baptism. Later on the same day, at 1:06 PM, I initiated a bank transfer to move the funds to my account with transfer number [redacted]85, expecting it to arrive on Monday, April 11. The Venmo app on my Android phone also confirmed the successful bank transfer. Unfortunately, by 5:34 PM, I received an email stating that my Venmo account was frozen due to security alerts triggered by recent activity. After reaching out to explain the situation, a support team member named Jacky informed me that my case needed further review by another team. After providing identity verification documents and my SSN in a new support ticket #[redacted] on Monday, April 11, at 12:52 PM, there was still no sign of the transfer posting to my account.

This morning, my account got frozen, preventing me from initiating instant transfers or adding my bank card. Despite making two successful transfers a few days ago, I encountered this issue. In attempting to address the problem, I unintentionally deleted my account without any prior warning to withdraw my funds. I had $[redacted] in my account that needed to be transferred to my card hours ago. Unfortunately, I have spent the entire morning grappling with the unhelpful chat line and ineffective website and app. Venmo is withholding my money and has not provided an emergency phone number for assistance, which I find irresponsible and unacceptable. I urgently need this matter resolved today. Email: [redacted] Phone #: [redacted]

This morning, my account got frozen, preventing me from making instant transfers or adding my bank card, even though I had made two successful transfers recently. While trying various solutions, I accidentally deleted my account without any prior warning to remove my funds, including $[redacted] that I needed to transfer to my card urgently. However, I have been struggling all morning with the unhelpful chat line and ineffective website and app. Venmo has not provided any emergency contact number, which I find irresponsible. I urgently need this issue resolved today. Email: [redacted]

My boyfriend just Venmoed $[redacted].00, and I can't access it because the amount was too much. I need this resolved quickly. He sent me his portion of the rent, which is due on July 1st. We live at Ridgeview at Wakefield Valley in Westminster, MD [redacted], [redacted] Avenel Circle Apt [redacted]. My name is Caitlyn Palandati, and my phone number is [redacted]. Please take care of this as soon as possible. Thank you and have a nice day.

I am currently having issues setting up Venmo payments to receive money. Those attempting to send funds to us are encountering an error message instructing them to reach out to the account owner. Furthermore, I tried to request a payment and was notified that the account is frozen even though we have not used it yet. It's crucial for us to be able to accept credit card payments online promptly, and this setback is causing inconvenience. If I had anticipated these complications, I would have chosen a different payment method initially.

I recently experienced unauthorized activity on my Venmo account resulting in the loss of funds sent to me by my roommates. Despite contacting Venmo's customer support via email and informing them that my bank is investigating the issue, I have faced difficulties in resolving this matter. After mentioning my bank's involvement, Venmo abruptly rejected my claims and ceased communication with me. Consequently, I find myself at a loss financially, with my bank account incurring negative charges due to the unauthorized transactions. When requesting a phone call to address the situation, Venmo cited staffing limitations as a reason for being unable to contact me. This lack of assistance and understanding from Venmo, despite having two-factor authentication in place, showcases a concerning lack of customer care. I am unsure of the next steps to take in this frustrating situation.

I rarely use Venmo except with my 2 adult children in CA and international students I've hosted during high school. One of the students, from China, just arrived at SUNY Plattsburgh and needs to pay me back for winter clothes and bedding I purchased. I received a request to connect on Venmo for the payment. I initially signed up on my computer but then realized I had originally signed up on my iPad. I mistakenly used a different email address on my phone, causing confusion with multiple accounts. I need help resolving this issue so my student can repay me. I plan to inform her about the problem until it's fixed. I may need to correct the account on all my devices. Thank you for your assistance.

Hello, I'm Annagrace Willis, and I recently made a $[redacted] transaction on Venmo to my friend Maddy Perkins. She's experiencing a security issue with her account, and although the money is pending in her account until August 28, I'm concerned about the situation. I'm unable to contact Venmo by phone and would like to find a solution to retrieve my funds back to my Venmo balance before it reaches her account. It's important for me to have access to the money to cover my bills promptly. Your assistance in resolving this matter quickly is greatly appreciated. Thank you. - Annagrace Willis

I am unable to access the email linked to my Venmo account, [redacted] Although I have the same phone number, I now have a new phone. When I try to log in, I am prompted to verify through the old email address. When I try to verify my account using the card linked to it, the CONFIRM button remains inactive, preventing me from progressing. Unfortunately, I cannot access my old email account despite multiple password reset attempts. I used Venmo only once a couple of years ago and cannot log in now. I would like assistance either deleting my old account to create a new one with my current phone number ([redacted]0) and new email or help with recovering my existing account.

I encountered issues trying to verify my bank account on Venmo due to mistakenly deleting the account and misunderstanding the routing number. After rectifying these mistakes, I attempted to re-link my bank account for verification, but the process failed multiple times. The original verification amounts from earlier attempts were not recognized during subsequent tries. I am seeking guidance on how to resolve this matter and enable the verification of my bank account with the previously posted debit and credit amounts from 9/4/18. I am also inquiring about any limitations Venmo may have concerning sending verification amounts only once to a specific account, especially if it was deleted and recreated.

I made a $[redacted] payment to my daughter, Jemma, on 9/17/18 using my long-standing Kemba Credit Union account. However, I recently received an email from Venmo saying that the payment could not be processed due to an issue with my Kemba account. Venmo covered the payment to Jemma, but now I owe Venmo $[redacted] and my account is frozen until I settle the debt. Despite not finding any record of the payment with Kemba, I tried to relink my account on Venmo but it was unsuccessful. I don't appreciate being told to use another account by Venmo; I should be able to make that decision myself.

I am encountering repeated "Payment Declined, please try again later" error messages despite having sufficient funds available. I have uninstalled and reinstalled the app multiple times but have not been successful. The issue persists with both Wells Fargo and Bank of America accounts. The banks have confirmed that they are not rejecting the payment requests. The name on the account is James Edmondson, the username is James-Edmondson-6. You can reach me at [redacted] or [redacted] The billing address is [redacted] Mercer Road, Stone Mountain, GA [redacted]. My social security number is XXX-XX-[redacted].

Every time I attempt to enter my card information on Venmo, I encounter an issue stating that the card cannot be used with the service. Despite checking with my bank and confirming there are no restrictions on my Visa debit card, the problem persists. Even after logging out and retrying multiple times, the error message continues. My sister faced the same issue on her account when trying the card. I am unsure if there is a separate problem with my account causing this. I have reached out to my bank, and they advised contacting Venmo for assistance. I would appreciate speaking with someone to understand and resolve this matter promptly. Thank you for your help in advance.

I have two Venmo accounts, one of which I no longer use linked to an old phone number ([redacted]) and email ([redacted]). Today, I received $15.00 from Vincent Roebuck to the old account but can't access it as I changed my phone number. I still have access to the old email. My new account is linked to the phone number [redacted] and email [redacted] I have a new debit card not associated with the old account, so I can't verify my identity via phone or card. The old account is under @noelle-iaccarino and the new one under @noelle-Cuellar, both linked to the same PayPal. I need help transferring the funds from the old Venmo account to the new one or to PayPal. Thank you.

I recently got a new phone and needed to switch my apps, but Venmo requested verification through email. My email displayed only certain characters which did not match any messages from Venmo. Despite checking all folders multiple times, I have not received any verification emails. Additionally, when trying to confirm by entering my linked card information, the "confirm" button remains unclickable. This is the only card linked to my account, and I have attempted this process several times. Despite deleting the app and restarting my phone, the issue persists. I value the security measures in place, but it would be helpful to have the option to recover our account via phone number or see the full email address for accuracy.

I initiated two small transfers from Venmo to my bank account to ensure they would go through successfully, which they did. However, when I tried to transfer the remaining funds from Venmo to my bank account, an error occurred. I discovered an email from Venmo at 6:20 am last Sunday stating that my account had been frozen and I need to verify some information. I suspect this could be due to a payment a friend made on my behalf for my chemo appointment, where I mentioned extra funds were for gas. Alternatively, it might be related to my unsuccessful attempt to add my debit card to my account earlier. My bank advised me to wait before trying again, but when I did, an error message was displayed. It is crucial that this issue gets resolved promptly as I rely on these funds for my medical treatment.

Good morning, Yesterday, I contacted Venmo regarding a $[redacted] payment from Gloria Holman that I did not receive because it was sent to the wrong email address associated with my Venmo account. The payment was intended for [redacted] but was mistakenly sent to [redacted] I spoke to a live representative online and was provided with reference number #[redacted]. The rep assured me that a link to the correct email would be sent after I provided my driver's license and personal information, which I did last night. Despite informing the rep that my phone number linked to the account was outdated, she insisted I use the code [redacted] she provided. However, when attempting to log in, the system continues to prompt me for verification to the old phone number, rendering me unable to access my account. I am seeking assistance to resolve this issue. Thank you.

As a college student, I heavily rely on Venmo to make payments conveniently through my phone. Recently, I encountered an issue where adding a gift card to my account caused my previous card to be removed. Subsequently, I tried adding my debit card back, but I received an error message stating that Venmo couldn't add the card. To troubleshoot, I deleted my Venmo account, created a new one with the same email and phone number, reinstalled the app, and even restarted my phone, yet the issue persisted. I attempted to seek assistance by calling Venmo but was left on hold for 15 minutes before being routed to an automated system. Frustrated with the lack of resolution, I am hopeful to receive an email from Venmo soon. Any suggestions from others who have faced a similar problem would be greatly appreciated.

I received money and looked into the best means to manage the situation. Venmo allows peer-to-peer payments to a bank in 1-3 days or instantly for a 1% fee. I chose Venmo for its speed. After setting up the account and receiving funds, I encountered issues withdrawing the money. Despite trying various methods, I could only send a partial amount to my card. I planned to send the remainder later but woke up the next day to find my account frozen. Feeling frustrated, I complied with their request for my ID without a response. When I called, I was informed the specialist team can only be contacted via email, and it might take four days to resolve. This delay and lack of communication left me dissatisfied and inconvenienced.