The question we are asked most often is about how to talk to Venmo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I got a new phone number and cant acess my accoung
If you've changed your phone number and can't access your Venmo account, you may need to update your number in the app. If you can't access the app due to two-factor authentication or other issues, please refer to the most up-to-date contact information provided on this page for assistance with account recovery.
Asked Nov 19, 2024 4:48 PM
My payment was declined when I used Venmo
If your payment was declined on Venmo, it could be due to several reasons. Check to ensure that your funding source, such as a bank account or debit card, is active and has sufficient funds. Your card may also be expired or reported lost or stolen. Additionally, some transactions may be flagged for security reasons. If the issue persists, reviewing your account settings or transaction history for any restrictions may be helpful.
Asked Oct 23, 2024 8:42 PM
Quiero abrir Venmo en mi tel y no me deja abrirlo
Hmmm... no estamos seguros sobre ese problema específico. Te sugerimos que revises tu conexión a internet y asegúrate de que tienes la aplicación actualizada a la última versión.
Asked Oct 15, 2024 10:46 PM
Al querer dar de alta venmo en mi celular no me deja registrar ya que dice que hay una cuenta que esta asociada a mi telefono
Si estás teniendo problemas para registrar tu número de teléfono en Venmo porque ya está asociado a otra cuenta, es posible que necesites recuperar esa cuenta existente. Recomendamos intentar restablecer la contraseña de la cuenta asociada. Si no tienes acceso a esa cuenta, considera usar otro número de teléfono o seguir las instrucciones que se indican en la aplicación para solucionar este inconveniente.
Asked Oct 13, 2024 5:58 AM
I received an error when trying to add a card to my wallet; it said adding too many cards, but I only tried one.
This error may occur if you've previously reached the limit for the number of cards associated with your Venmo account. Venmo typically allows a certain number of cards for security and user management. We recommend checking your account settings to see how many cards are linked. If you're still having issues, it could be helpful to wait a bit before trying again or to review the specific error message for more details.
We look to the Venmo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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