Venmo Customer FAQ

If your phone number is already associated with an existing Venmo account, you will need to log in to that account. If you no longer have access to it, you may need to go through the account recovery process to regain access. This often involves verifying your identity. Once you have access, you can then decide to keep or close that account.

To find a payment using its payment ID number, you typically need to log into your Venmo account. Look at your transaction history, where you may be able to search for or filter transactions based on the payment ID. If the ID isn’t available in the interface, try scrolling through your transactions manually to locate it.

If you're having trouble logging in on your new phone and cannot change your password, ensure you're using the correct email or phone number associated with your Venmo account. If you’re still unable to access your account, there may be a security feature that needs to be addressed. Check for any verification prompts or emails from Venmo regarding your account.

If you've changed your phone number and can't access your Venmo account, you may need to update your number in the app. If you can't access the app due to two-factor authentication or other issues, please refer to the most up-to-date contact information provided on this page for assistance with account recovery.

If your payment was declined on Venmo, it could be due to several reasons. Check to ensure that your funding source, such as a bank account or debit card, is active and has sufficient funds. Your card may also be expired or reported lost or stolen. Additionally, some transactions may be flagged for security reasons. If the issue persists, reviewing your account settings or transaction history for any restrictions may be helpful.