We are unable to get out of network benefits for patients via the website and when we c...

GetHuman1975623's customer service issue with VSP from January 2019

11 views
 | 
18 similar
 | 
0 following
Help with my VSP issue
GetHuman1975623's next move: try calling VSP again.
The best way to get your problem resolved is to tap the button below to start calling VSP. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1975623's own words
We are unable to get out of network benefits for patients via the website and when we call we are unable to talk to a live representative and this is unfair to our patients who are here for their appointment and unable to use their benefits at their convenience and this is a benefit in which they pay for and unfair to the patient. This is poor customer service on VSP's part and we are suggesting that they go with another provider for vision services during open enrollment.
GetHuman1975623 did not yet indicate what VSP should do to make this right.
I have an issue with VSP too
How GetHuman1975623 fixed the problem
We are waiting for GetHuman1975623 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get VSP's attention and get better help faster. Tap below to get started.
Having VSP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1975623 fixes it.
This email address isn't valid

VSP

Customer service issue
Reported by GetHuman1975623
Jan 16th, 2019 - 9 mons ago
I have an issue with VSP too
Fixed
Seen by 11 customers so far
Similar issue to 18 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman1975623 started working on this issue
Jan 16th 1:46pm
GetHuman1975623 indicated the issue is not fixed yet.
Jan 16th 1:47pm