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VSP Customer FAQ

Top Answers & How-to Guides

What is VSP's Phone Number?

The question we are asked most often is about how to talk to VSP customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent VSP Customer Questions

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VSP Services

What services does VSP provide?

VSP provides a variety of eye care services, mainly focusing on vision insurance plans that cover eye exams, eyewear, and...
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What are the benefits of VSP?

VSP provides a range of eye care benefits, including access to a broad network of providers, comprehensive vision insurance for...
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What additional benefits does VSP offer?

VSP offers various benefits beyond usual vision coverage, including discounts on eye care products, access to a network of...
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Network Information

What if I want to see a doctor who is not in the VSP network?

When choosing a doctor outside the VSP network, benefits may be limited, with lower reimbursement rates. It is advisable to...
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What types of eye care professionals are in the VSP network?

The VSP network features a variety of eye care professionals, including optometrists for routine care and diagnosis,...
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How do I find a VSP network doctor?

To locate a VSP network doctor, visit the official VSP website and use the "Find a Doctor" tool. By entering your location, you...
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What is the process for changing my eye care provider within the VSP network?

To change your eye care provider in the VSP network, visit the VSP website to find a new provider using their search tool. Make...
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Coverage and Claims

What is the coverage for eyeglasses and contact lenses?

VSP generally covers both eyeglasses and contact lenses under their vision care plans, with benefits varying by plan. This...
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How do I file a claim with VSP?

The claims filing process with VSP depends on whether you're using employer-based or individual coverage. Typically, network...
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Are vision therapy and eye surgery covered under VSP plans?

VSP plans vary in coverage for vision therapy and eye surgery, with some plans potentially covering vision therapy if medically...
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Eye Exams

How often can I get an eye exam with VSP?

VSP generally allows one comprehensive eye examination per year for those with a vision plan, which is crucial for eye health...
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What should I do if my VSP card is lost or stolen?

If a VSP card is lost or stolen, members can use their member ID number to access benefits. They can request a replacement card...
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Benefits and Discounts

Are there any discounts or savings available with VSP?

VSP provides various discounts and savings to its members, covering routine eye care and offering more affordable eyewear...
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Can I use VSP benefits at retail optical locations?

VSP benefits can generally be used at numerous retail optical locations, but members should verify if their chosen store is...
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How can I check the status of my VSP benefits?

Members can check their VSP benefits by visiting the official website, where they can log into a member portal for information...
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