I have received the wrong order and would like this rectified before my daughters birth...

GetHuman1635581's customer service issue with UrbanOutfitters.com from November 2018

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The issue in GetHuman1635581's own words
I have received the wrong order and would like this rectified before my daughters birthday.*Order - ********* on **********.*Grey sweatshirt with cherub design. I ordered a size small, but item has arrived in a size large. I am unable to pay for a correct size online until I have received a refund for the incorrect item. However, my daughter would like this to arrive for her birthday. As the mistake was from urban outfitters, I would like you to send me a size small today.**Thank you,*Rachel Harris.
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UrbanOutfitters.com

Customer service issue
Reported by GetHuman1635581
Nov 27th, 2018 - 9 mons ago
I have an issue with UrbanOutfitters.com too
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Seen by 4 customers so far
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GetHuman1635581 started working on this issue
Nov 27th, 2018 7:27am