I got an email saying that my order was on it’s way and when i tracked it from the link...

GetHuman870597's customer service issue with Urban Outfitters from July 2018

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The issue in GetHuman870597's own words
I got an email saying that my order was on it’s way and when i tracked it from the link in the email it states that the package will be here today, July **th, but when I go onto the app it says that the arrival will be July **th. I simply want to know when my package will be here. It’s currently in Visalia, which is only three hours away from me, but has been there since *:**AM and it’s now *:**AM, why is it still in Visalia? The package I got yesterday, which was ordered on the same day as this package, got here smoothly and at **:**AM. So what’s going on?
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Urban Outfitters

Customer service issue
Reported by GetHuman870597
Jul 11th, 2018 - a yr ago
I have an issue with Urban Outfitters too
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Seen by 3 customers so far
Similar issue to 8 others
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Timeline
GetHuman870597 started working on this issue
Jul 11th, 2018 4:46pm