Christmas plans close to getting ruined

GetHuman4028175's customer service issue with United Airlines from December 2019

Help with my United Airlines issue
The issue in GetHuman4028175's own words
I was trying to change the destination of our flight on the **rd from SFO to Reno, NV instead. An alternative is for them to subsidize the hotel and car rental. ... Flight itinerary was changed and ETA is now *.* hours later causing a disruption to our travel plans. I'm travelling with my wife and two young kids. We are supposed to join our friends for a trip to Reno, NV when we arrive. They are driving out and have an itinerary to keep. The delay means we have to stay for the night in SFO and drive ourselves to Reno on the **th.
This is a rare occasion for us and we tried hard to make this work.
Change of destination or subsidize hotel and car rental.
I had issues about itinerary changes with Delta and it was resolved easily without too much of a wait. I expect United to deliver the same level of customer care or even better.
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United Airlines

Ticketing
Customer service issue
Reported by GetHuman4028175
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3112 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4028175 started working on this issue
Dec 2nd, 2019 8:35pm
GetHuman4028175 shared this issue with friends on Facebook
Dec 2nd, 2019 8:37pm