I was treated in a very unconcerned rude arrogant way by a bag check person. Then I w...

GetHuman3761493's customer service issue with United Airlines from October 2019

Help with my United Airlines issue
The issue in GetHuman3761493's own words
I was treated in a very unconcerned rude arrogant way by a bag check person. Then I was able to be assisted by lady supervisor. She was also completely unaccomidating then a even higher supervisor got even ruder. Now all of this was over a checked bag. The hotwire ticket that I purchased to was a ticket that did not include any luggage then when I agreed to pay ***.** dollars to change my ticket so that it allowed a carry on then I was told the flight was over booked by **. When I asked why a company would book ** people over the amount of tickets then i was told look sir this is a money making business. I was livid then I was told if I did not shut up I would not be allowed to fly. All they needed to say was that you we will let the flight staff know that you will be boarding w a carry on.**I am in the service business I deal with customers *** days a year. I would never act in this way of no concern of a customer.**I am Thomas knote****.***.*****T*****@***.com**I am aware oscar munza is ceo I want to be personally put in contact with him. I will be boarding a cruise today I will return to the us on friday.**If i do not receive a contact to address this matter i will be contacting the media and i will continue to contact the company until i am addressed appropriately. **Thank u thomas knote

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United Airlines

Customer service issue
Reported by GetHuman3761493
Oct 14th, 2019 - 3 years ago
Seen by 15 customers so far
Similar issue to 11905 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3761493 started working on this issue
Oct 14th, 2019 12:33pm
GetHuman3761493 confirmed the issue is fixed. Hooray!
Oct 14th, 2019 4:42pm

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