United Airlines Customer Service Issues

I need assistance with a damaged baggage claim I submitted on 2 July [redacted] regarding my golf carrier damaged on a United flight the previous month. The claim has been pending online until I inquired on 8 May [redacted]. Angie Reyes responded on 22 May 19, apologizing and promising resolution in 4-6 weeks once I provide additional banking information to [redacted] Claim number [redacted]9 was referenced, and I also alerted the original claims desk representative for action within the timeframe. Despite exceeding the timeframe, I have not received an update after another month. It has now been 13 months since the original claim without resolution. While I appreciate the $[redacted] voucher offered as an apology, I find it insufficient given the circumstances. I am requesting full reimbursement of $[redacted].29 for the original claim, an upgraded compensation such as a free return flight from the UK to the US, and assurance that United's baggage claims and customer care services are not typically this delayed. I believe I have been patient, and I can provide additional references such as my original reference GLA 10584D for further information. Thank you, Mr. Stephen Grayson.

Regarding Confirmation J7P9WN: Dear Customer Service, On Sunday, August 18, [redacted], my flight [redacted] from Montrose, CO to Denver was rescheduled twice and ultimately cancelled. Unfortunately, United Airlines was unable to get our group of three to Denver to catch our connecting flights to Anchorage. We were left with the option to rent a car to make it to our destination on time. We request a refund for the flight from Montrose to Denver, as well as a refund for the cost of the rental car. Despite the inconvenience, I want to highlight the excellent service provided by all ground personnel at both Montrose and Denver airports. Thank you for your attention to this matter.

To whom it may concern, We are booked on flight #[redacted] to Hawaii on November 10, [redacted]. We require an additional carry-on bag for our medications, which are temperature-sensitive and cannot be stowed in the plane's cargo hold. As both my wife and I have medical needs, with her undergoing chemotherapy, it is essential that we keep these medications close at hand for safety reasons. I also inquired about upgrading our seats to have the option to purchase food during the flight, as it seems economy class does not offer this service. I am a 70% disabled veteran with 20 years of service, and my wife is [redacted]% disabled, emphasizing the importance of proper care during travel. We are willing to pay for upgraded seats and are not asking for any complimentary services, just assistance in ensuring our medical needs are met. Please help us navigate this situation, as we were unaware of the carry-on restrictions when we booked our tickets through Expedia. Our trip was meant to celebrate our 40th wedding anniversary, including my wife's recent discovery of her pure Hawaiian heritage through Ansertry.com, which makes this trip even more special. Due to my wife's health issues, including those related to her chemotherapy, this vacation is crucial for us. We are reaching out for a bit of support and understanding during this challenging time. You can reach us via email at [redacted] or by phone at [redacted]. Sincerely, D.O.

I recently bought 2 plane tickets with United Airlines. Unfortunately, the person I bought the second ticket for is no longer part of the trip. I wish to cancel the unused ticket and have a different person take the empty seat. I understand that tickets are non-transferable, and I am prepared to not get a refund for the unused ticket. However, I find it unfair that the value of the ticket goes to the person who didn't pay for it. Since I initially paid for both tickets, I would like to be credited for the unused one. The situation is causing me to potentially spend an additional $[redacted]-$[redacted] for a new ticket. I hope there is a solution that can be offered to resolve this issue.

My recent experience with United Airlines was extremely frustrating. My flight was delayed, and I attempted to fly standby to reach my destination sooner with a 55 lb. box of Alaska fish. However, I received conflicting information from United staff at the check-in and boarding counters, leaving me confused and unable to fly standby. Despite overhearing available seats being mentioned, I was denied the option and my fish was a major concern. Eventually, I was rerouted to Houston, which was not my intended destination, arriving four hours later than expected. The ordeal was stressful, but luckily my fish survived the journey. United's handling of the situation was disorganized and left me feeling unsettled.

I have a United Premier Access MileagePlus Club Card. Additionally, I hold the MileagePlus Club Card credit card, which provides me with the Premier Access card for the club upon yearly renewal. My concern is that although my credit card shows an expiration date of 07/[redacted], the Club access card displays an expiration date of 9/30/[redacted]. I am aware that the new Club access card should arrive later this September. However, we will be leaving the U.S. on 9/24/19 and returning on 10/30/19, which means the new card will be waiting in our mailbox at home. I am unsure if the new expiration date (9/30/20) will be updated in United's system when I use it during my travels in October.

Yesterday, I spent 50 minutes chatting online trying to add air miles for my flights to and from Hawaii. The ticket desk couldn't recognize my frequent flyer number that was on a United document I had. I provided ticket numbers, frequent flyer numbers, and flight numbers. The person I chatted with was very helpful and said I would receive information via email. They were attempting to add the air miles to my account. Unfortunately, I didn't receive an email from them, and I can't find any record of the chat on my computer. How can I restart the process to add those miles to and from Hawaii to my United air miles account?

During our trip to Hawaii with United Airlines, my wife and I experienced an overbooked flight at SLC airport. United offered us travel vouchers, which we accepted in exchange for being placed on a different flight. We received physical vouchers on the spot and were also supposed to get e-vouchers via email. Unfortunately, we never received the email and now cannot find it when we try to redeem the vouchers. The vouchers lack an expiration date, issue date, or any reference numbers. This has caused a setback in our travel plans, leading to various issues due to the delay. We are hoping to resolve this situation and speak with a representative who can assist us in redeeming the vouchers. It's crucial for us to use this compensation for our upcoming vacation plans. Thank you.

I am 80 years old and I need wheelchair assistance for my upcoming flight to Everett, WA. When I booked my flight today, the agent tried to assist me but there were several issues. I was on the phone for over 30 minutes and experienced over 40 interruptions with the phone service. I had ordered a United Explorer Card to reduce fees for carry-on bags, but it turned out the card was unnecessary. Please cancel it now due to misrepresentation. Today's booking charge was $[redacted].10; if the booking had been done when the card was approved, it would have been $[redacted].00. I have been overcharged $[redacted].10. I request a refund to my Chase Debit card for this amount, as the representative on 8/28/19 provided false information. The ticket number is [redacted][redacted].

Subject: Incident Report on United Flight UA1745 To Whom It May Concern, I am writing to bring to your attention an unfortunate incident that took place on Sunday, August 18th on United flight UA1745 from Cleveland to Denver. While onboard, I encountered a distressing situation involving a flight attendant named Zoli. As a United 1k member, I am well aware of the regulations regarding restroom usage on the aircraft. However, when all available restrooms were occupied with a queue forming, I attempted to use the business class restroom due to the circumstances. In response, Zoli forcibly prevented me from doing so and spoke to me in a hostile manner. Following this altercation, the lead flight attendant, Donna, promptly approached me to extend her sincere apologies for the incident. Despite this, I felt compelled to reach out and formally address the situation to ensure that appropriate measures are taken to prevent such occurrences in the future. Your timely acknowledgement of this matter would be greatly appreciated. Best regards, C.G. United [redacted]

Subject: Assistance Needed with Denied Refund I am seeking assistance regarding my denied refund request. After my initial refund was declined, I followed the instructions to contact agents and customer support, but am yet to receive a resolution. I purchased a one-day pass to the United Club due to a long layover caused by a flight cancellation and subsequent rebooking. However, I ended up not needing the pass as I was put on a standby flight departing sooner. I believe a refund of $59.00 is appropriate given the circumstances. I appreciate your prompt attention to this matter. Best regards, Mary Jo M. Skymiles # SY137496

Hello, I had a difficult experience with my United flight from Newark to Tel Aviv on August 7th. We faced delays, lack of information, and unhelpful customer service. After a series of setbacks, including flight postponements and lost luggage, I ended up arriving at my destination without my belongings. I also had to deal with additional expenses and a damaged suitcase upon retrieval. I am seeking compensation for the inconvenience and frustration this situation caused. Thank you.

Hello, I recently purchased a flight, and the ticketing process was stalled. The customer service team suggested I book another flight since they couldn't resolve the issue with the original one. After encountering more ticketing problems with the new booking, I reached out to customer service again. They required my details to fix the billing address issue. I ended up paying for the ticket twice - once using my personal card and once with an American card. The agent assured me that I would receive a full refund for the payment made with the non-American card on September 13, [redacted], at 6:20 PM. I'm curious to know how long this refund might take. (Confirmation number for the second canceled flight: DCVHSM, passenger name: E.D. Nuta)

I, Crystal Miles, am deeply disappointed by my recent travel experience with your airline. My confirmation number is OMXDCN. When attempting to check in the day before my return flight, I was informed upon arrival at the airport that my flight was not found, only to discover it had been cancelled without any notification. Despite being transferred to LAX from Burbank for a flight that was ultimately unattainable due to insufficient time provided for travel between the two locations, I was eventually rebooked on another flight which resulted in a delayed arrival home at 10:20 pm. As a disabled passenger in need of aisle seating for medical reasons, I was further inconvenienced by not receiving the necessary accommodation due to the numerous flight changes. Being seated in the front middle of the aircraft inconvenienced me further due to my severe back and leg pain, exacerbated by the prolonged walking and sitting in a cramped position. I kindly request a prompt refund and flight credits for the distressing ordeal I had to endure during this journey.

Subject: Allegation of Employee Fraud at Vivian Hernandez - Swissport/ United Airlines Dear Vivian, I regret to inform you that due to health issues, I am unable to continue the training and employment with Swissport after September 17, [redacted]. While my intention was to work part-time in a role that allowed for movement due to my disability, the training environment provided by Carey Smith has been unsuitable. Carey Smith's lack of professionalism, inconsistent scheduling, and personal issues have made the training experience unbearable for me and my fellow trainees. Her behavior, including falsifying time sheets, is concerning, and I request that appropriate measures be taken to address this issue. I appreciate the opportunity for employment but cannot continue under these circumstances. Please ensure that I receive payment for the time I have dedicated to training. I suggest reviewing the hotel security footage to verify the training times and breaks accurately to address the discrepancies in the time sheets and confirm Carey Smith's actions. Thank you for your attention to this matter. Sincerely, Tashara Saffore

I was on United flight UA6078 from Cincinnati to Houston today. Due to a storm, the flight got delayed, and I'm now stranded in Austin. This unexpected situation is costing me a lot of money for food and transport that I can't afford. Missing work hours is also a financial burden. I believe a refund for the flight and some form of compensation are reasonable requests. While I admire the hard work of the pilots and staff, being stranded in Austin has put me in a tough spot where I can't get home or work. Any assistance would be greatly appreciated.

I have a confirmed flight to Colorado Springs on 29Sep2019, but unfortunately, my friend who was supposed to host me cannot do so due to her husband's medical emergency. I am unfamiliar with Colorado and do not have anyone else to stay with there. This flight has been a bit of a challenge with the initial changes (Sep7-Sep26, SFO airport repairs) and now this unexpected situation has come up. I wish there was a policy like Southwest's where money isn't lost as long as you travel within a year. I am currently waiting to see if my friend's husband's condition improves, but it seems likely he will need surgery. Is there any way to get a refund for this flight or avoid losing my money? Every penny is important to me, and I cannot afford to lose any. Customer service advised me to submit a request, but I hope for some understanding in this unwanted circumstance. Best regards, Marissa M. (Contact: [redacted])

I have a return trip to the US coming up this Friday, and I'm concerned about potentially missing my connection in Munich, resulting in having to buy a new ticket to get home. I initially used a voucher to purchase my ticket, but it could only cover the flight to Munich, which was where United Airlines operated. After United Airlines' flight was 2 1/2 hours late, I missed my connecting flight on Air Dolomiti to Florence and had to purchase a new ticket for $[redacted]. Given the significant cost implications of missing my return connection, I'm worried. My confirmation number is ID1J6Y, and although I have a 2-hour layover, I fear complications if the Air Dolomite flight is delayed or if the gates are distant. I'd appreciate assistance in notifying the Munich flight of my situation and making alternative arrangements if needed. I believe the agent should have alerted me to this issue. Thank you for your help, Shan Guisinger.

I have flown United Airlines seven times in the past year, and not a single flight has landed on time. I have decided that my business will no longer use United for company travel. While I understand that weather can sometimes cause delays, a recent experience with a 2-hour delay due to fog in San Francisco was unacceptable. When I called customer service, I was kept on hold for 42 minutes and 31 seconds, which I found disappointing. United claimed it was due to severe weather, yet no other airlines were experiencing delays. Every time I fly with United, I anticipate being hours or even a day late. Today's experience of multiple 20-minute delays was particularly frustrating. I believe United needs to communicate more effectively with its customers about the actual situation to manage expectations better. United's customer service has consistently disappointed me, and I am considering other airlines that offer more satisfactory assistance to their customers, like Southwest.

I lost my job unexpectedly yesterday, coinciding with my wedding day. This unfortunate turn of events has left my financial future uncertain, prompting me to save every penny for my family's well-being. My planned trip to visit friends in Madison has been disrupted, with the AirBNB accommodations already refunded. The remaining concern is my plane ticket, and I am reaching out to inquire if a one-time exception for a full refund could be considered, given the extenuating circumstances. As a loyal United customer, I hope for understanding during this challenging time.